topic Re: com.android. phone stopped error in XZ Series

com.android. phone stopped error

Jessie1775 — Fri, 27 Oct 2017 23:41:06 GMT

After update my phone isn't working. Non stop errors. What does this mean? How do I fix it?

Re: com.android. phone stopped error

Uliwooly — Fri, 27 Oct 2017 23:48:21 GMT

@Jessie1775

It'll be wise to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: com.android. phone stopped error

hple2002 — Sat, 28 Oct 2017 00:52:09 GMT

I have the same problem. I don't know how to fix it

Re: com.android. phone stopped error

gregoryopera — Sat, 28 Oct 2017 01:05:32 GMT

Hi @hple2002,

Try to repair your smartphone with Xperia Companion and see if the error message still shows afterwards... Post back here and if this has not fixed the problem, we can then make other relevant suggestions.

Re: com.android. phone stopped error

LONGbow17 — Sat, 28 Oct 2017 01:08:05 GMT

Using the companion didn't work for me.

Re: com.android. phone stopped error

Uliwooly — Sat, 28 Oct 2017 01:09:44 GMT

@LONGbow17

Are you saying that after repairing the phone with XC you still experience the same issue?

Re: com.android. phone stopped error

LONGbow17 — Sat, 28 Oct 2017 01:12:15 GMT

Yes. Same issue as above. I tried the recommended Xperia Companion repair option but it didn't work.

Re: com.android. phone stopped error

hple2002 — Sat, 28 Oct 2017 02:03:42 GMT

I am using Sony Xperia XZ Premium. Upgraded to Android 8 yesterday when I start having the problem.

It always happened like this. I update an app on Google Play,

the message says "com.android. phone stopped"

tap on the message

Wireless network disconnected. No SIM appears

phone become locked.

I have to unlock the phone. Wireless network slowly reconnect.

every single update, that happens.

If I take the SIM out, using Wifi only to update app. I do not get that message.

I tried XZ companion repair twice

Thank you @gregoryopera

Notice the NO SIM on top immediate after google play app installed. everytime I update app, my wireless network disconnected that way

Re: com.android. phone stopped error

XperiaJohn — Sat, 28 Oct 2017 04:58:10 GMT

I have the same issue. Not sure if this has something to do with the fact I flashed the CE1 software on my XZ premium but I flashed the US one and so far no issues. Only downside is, no more fingerprint reader again. Hopefully sony fixes this issue.

Re: com.android. phone stopped error

XperiaJohn — Sat, 28 Oct 2017 05:01:24 GMT

Tried a few other firmwares with the same issue. Only US seems to have worked right now.

Re: com.android. phone stopped error

LONGbow17 — Sat, 28 Oct 2017 14:36:32 GMT

My phone is unusable. I'll use it for a few seconds then that darn error closes everything down.

Re: com.android. phone stopped error

MRIPPETT — Sat, 28 Oct 2017 15:04:40 GMT

I am a US user who received the Oreo update a few days ago and since then my system phone app crashes every time I make or receive a phone call. I tried repairing the system with Sony's PC tools and I also reset to factory settings and none of that has worked. I have an unlocked, dual SIM, Sony Xperia XZ Premium (US-version).

Re: com.android. phone stopped error

MRIPPETT — Sat, 28 Oct 2017 15:23:10 GMT

It didn't work for me either. Please escalate this, Sony.

Re: com.android. phone stopped error

LONGbow17 — Sat, 28 Oct 2017 15:44:23 GMT

I have the international version in the US just to be clear. Both US and international versions are malfunctioning after update.

Re: com.android. phone stopped error

LONGbow17 — Sat, 28 Oct 2017 15:46:21 GMT

Also I keep getting non stop voicemail notifications.

Re: com.android. phone stopped error

XperiaJohn — Sun, 29 Oct 2017 19:51:00 GMT

So, I just noticed this. com.android.phone only crashes on initial setup when downloading apps. So most likely it is a small bug that can easily be patched and hopefully soon. After your apps finish downloading, all should be fine. Until you update your apps that is. Is annoying, but that's just the instance it occurs.

Re: com.android. phone stopped error

LONGbow17 — Mon, 30 Oct 2017 01:34:41 GMT

I noticed that too. Only when downloading apps is when I get the error now. When I get the error the sim card emblem flashes like if there wasn't a sim inserted. I've tried everything. Factory reset, xperia companion etc.

Re: com.android. phone stopped error

jeffrey1289 — Tue, 31 Oct 2017 04:27:58 GMT

I had the same problem, but I just found out something useful. Let's all try and lmk if that works or not.
Just clear data and cache for phone app, then go to phone app again, go to the visual voicemail tab, and it will ask you to set up just go to the visual voicemail settings, then turn off the visual voicemail. I did that then I didn't get any com.android.phone has stopped error anymore whenever I download/install an app. At least I think that could be a temp. fix for now until they push a new patch for update.

Re: com.android. phone stopped error

LONGbow17 — Tue, 31 Oct 2017 14:38:58 GMT

Jeffrey's solution worked!! Thank you.

Re: com.android. phone stopped error

Mentobi — Tue, 31 Oct 2017 17:33:03 GMT

so far so good. I cleared my Voicemail, cleared my cache and data and so far, pretty stable.