topic Fingerlock in XZ Series

Fingerlock

Litt — Fri, 27 Oct 2017 17:09:48 GMT

I have a xperia xz, anders i have my Phone one time repard at a compagnie, when i got it back thee was nog setting for vingerlock, so Howard van i vette setting back?

Re: Vingerlock

Uliwooly — Fri, 27 Oct 2017 20:38:53 GMT

@Litt

I'm sorry but I don't quite understand the problem, but you can contact your Local support to get your device inspected.

Re: Fingerlock

Jonas — Mon, 30 Oct 2017 08:17:41 GMT

Hi @Litt, welcome to our forum and I'm sorry to hear about this.

Do I understand correctly that your phone has been repaired and when you got it back, the option to unlock the phone with fingerprint is missing (Settings > Lock screen & security > Fingerprint Manager)?

If it is, please get in touch with your Local support team so they can arrange a new repair for you, as something must have gone wrong with the previous repair.

I'm sorry any inconvenience this may cause for you and please keep us posted!