topic Re: Xperia XZ headphone jack malfunction in XZ Series

Xperia XZ headphone jack malfunction

Cesar88 — Thu, 26 Oct 2017 17:58:39 GMT

Hi, yesterday my headphone jack decided to start playing up.

It started off saying it didn't detect either set of headphones. I cleaned the jack out(there was a bit of crud in there) and installed sound about, and now if it does work music comes through all distorted, can't hear vocals properly etc

Is this a software issue, or do I need to replace my headphone jack?

Re: Xperia XZ headphone jack malfunction

CameronT — Fri, 27 Oct 2017 04:09:25 GMT

Hi @Cesar88, welcome to the community. I am sorry to hear about this.

If you want to check if it is software, try the phone in safe mode and see if the same issue occurs. If it does, run a software repair using Xperia Companion.

If you are still experiencing the issue after the software repair then I recommend you contact your Local support team to arrange a repair.

Re: Xperia XZ headphone jack malfunction

Cesar88 — Fri, 27 Oct 2017 06:13:44 GMT

Hi, I tried booting it in safe mode, issue still occurs

Sounds like my headphone jack needs replacement...

Thanks for the response