topic Re: Display problem / Scratch on screen in XZ Series

Display problem / Scratch on screen

amitdgp06 — Wed, 25 Oct 2017 13:25:55 GMT

My display got a scratche. So it can be removable or not?

Re: Display problem / Scratch on screen

Profyler1 — Wed, 25 Oct 2017 13:56:07 GMT

@amitdgp06 wrote:
My display got a scratche. So it can be removable or not?

a scratch cant be removed.

Re: Display problem / Scratch on screen

gregoryopera — Wed, 25 Oct 2017 13:59:31 GMT

@Profyler1 wrote:
@amitdgp06 wrote:
My display got a scratche. So it can be removable or not?
a scratch cant be removed.

Not without replacing the display at least... And not a cheap repair, so unless it's a pretty major scratch, I wouldn't bother.

Re: Display problem / Scratch on screen

amitdgp06 — Wed, 25 Oct 2017 14:01:31 GMT

How

Re: Display problem / Scratch on screen

gregoryopera — Wed, 25 Oct 2017 14:04:23 GMT

@amitdgp06,

Contact Sony in your country here and ask them where the nearest Authorized Repair Center is - but bear in mind that a scratch is almost certainly going to be outside of warranty, which means it will cost you a small fortune to replace the display.

Re: Display problem / Scratch on screen

amitdgp06 — Wed, 25 Oct 2017 14:04:55 GMT

I am using sony xz1 dual. It's just a two week old phone. So i can't bear the expenses of replacing the display. Also no screen protector available for xz1 till now.

Re: Display problem / Scratch on screen

gregoryopera — Wed, 25 Oct 2017 14:08:13 GMT

@amitdgp06,

Scratches and other damage not resulting from manufacturing faults or hardware flaws are not usually covered under warranty... But at the end of the day, I'm just another user like yourself.

Have a chat to Sony here, maybe I'm wrong... But don't be surprised if they tell you the scratch is not covered under warranty.