topic Re: XZ Premium call issues in XZ Series

XZ Premium call issues

Pawtrick — Wed, 25 Oct 2017 10:10:14 GMT

When receiving calls on my XZ Premium after I answer the call I cannot hear the person on the other side and they cannot hear me. I hang up and call back its fine, help please???

Re: XZ Premium call issues

bourne_ — Wed, 25 Oct 2017 10:33:18 GMT

Yeah I am facing with the same issue. We have to fix this issue immediately.

Re: XZ Premium call issues

Pawtrick — Wed, 25 Oct 2017 10:34:43 GMT

Only finding it since the latest software update, you the same?

Re: XZ Premium call issues

bourne_ — Wed, 25 Oct 2017 10:49:32 GMT

Yeah it started after Oreo update.

Re: XZ Premium call issues

Pawtrick — Wed, 25 Oct 2017 15:16:22 GMT

I haven't got oreo yet 7.1.1, and ive seen its the do not disturb that is cutting out the audio on he call, i have to unlock the screen while on call and turn it off before i can hear anyone, really annoying, need a fix asap as you cannot disable the DND feature from activating when a call comes through

Re: XZ Premium call issues

_alexdon_ — Thu, 26 Oct 2017 05:56:40 GMT

@Pawtrick do you have any blueotooth accessories with audio permissions linked to your device?

Re: XZ Premium call issues

Pawtrick — Thu, 26 Oct 2017 07:34:56 GMT

I have a smartband talk but have the call audio feature turned off

Re: XZ Premium call issues

Guzol — Mon, 30 Oct 2017 09:57:40 GMT

I have smartwatch Lg Watch Urbane 2 LTE with audio permission linked to my device and i the have same issue. Please help.

Re: XZ Premium call issues

MonaBlue — Mon, 30 Oct 2017 10:15:12 GMT

I literally received this phone on Saturday, it has upgraded it's firmware to 7.1.1 (latest available I guess) and I can't hear much. I just received a phone call and adjusted the in call volume to max and I could barely hear the person on the other line. I woke up late this morning because I didn't hear the alarm. There doesn't appear to be any settings that could fix thi

Re: XZ Premium call issues

stefan_c — Fri, 24 Nov 2017 09:58:36 GMT

Yepp, and sometimes the caller just hears the caller tones, in my end nothing, have to restart the phone again. PSE SONY FIX THIS IMM.