topic Sony Xperia XZ Premium - Call function hangs in XZ Series

Sony Xperia XZ Premium - Call function hangs

Evolute — Tue, 12 Sep 2017 07:10:16 GMT

Hi all,

I find myself constantly having to reset my phone as the Call function is hanging all the time. It works (incoming and outgoing calls) immediately after the reset but should I leave the phone alone for a couple of hours, it's very likely that the next call will hang.

Have tried doing a hard reset but the results are still the same. Any advise please?

Re: Sony Xperia XZ Premium - Call function hangs

ryushinn — Tue, 12 Sep 2017 08:53:24 GMT

I also have the same issue with my phone and have been trying to get that issue solved.

Is there anyone who has any solution or information to help us?

Re: Sony Xperia XZ Premium - Call function hangs

najodleglejszy — Tue, 12 Sep 2017 09:17:03 GMT

can you try booting into safe mode to see if the issue persists there? if it doesn't, then it's caused by a third party app.

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

Re: Sony Xperia XZ Premium - Call function hangs

Evolute — Thu, 19 Oct 2017 04:53:15 GMT

Update for the benefit of others who might facing the same issue:

Nothing worked so I eventually sent it into the Sony Service Centre for a check. After a week, it turns out that the motherboard was defective and the technician had it changed.

Phone works nicely now; fingers crossed.