topic 2nd sim diappeared after 8.0 android update in XZ Series

2nd sim diappeared after 8.0 android update

VEN-C-US — Mon, 23 Oct 2017 11:33:05 GMT

I just installed the latest version of android software 8.0 and the second sim is no longer detected. I was just using it an hour ago...

Any solution?

Re: 2nd sim diappeared after 8.0 android update

Qatrium — Mon, 23 Oct 2017 11:40:47 GMT

@VEN-C-US

Did you update normally or you flashed a firmware?

Re: 2nd sim diappeared after 8.0 android update

VEN-C-US — Mon, 23 Oct 2017 13:04:36 GMT

Normal download and update.

Re: 2nd sim diappeared after 8.0 android update

Lord_viridis — Tue, 24 Oct 2017 09:37:29 GMT

Can you try safe mode to see if it's system fault or 3rd party. Then.

backup using Xperia Companion to save your files, then a

software repair using Xperia Companion

Re: 2nd sim diappeared after 8.0 android update

VEN-C-US — Tue, 24 Oct 2017 15:53:26 GMT

After I booted in Safe mode and power off then on, the problem was fixed, just for a few minutes, then the second SIM disappeared again.

What should I do now? Run the Companion with the repair?

Re: 2nd sim diappeared after 8.0 android update

Lord_viridis — Tue, 24 Oct 2017 16:00:20 GMT

I would do that, yes

Re: 2nd sim diappeared after 8.0 android update

VEN-C-US — Wed, 25 Oct 2017 13:39:25 GMT

I found the solution! The Assist app is causing the trouble. Probably the software is not developed for 2 SIM cards and it is blocking one of them. When I deactivated it (and restart, without repair), all is running as normal. It was a nice extra which obviously cannot be used with the 2 SIM version for now.