topic A letter to Sony developers in XZ Series

A letter to Sony developers

Karim — Mon, 17 Jul 2017 02:34:59 GMT

So it's been almost two months since the release of the XZ Premium and let's stop kidding ourselves, the device has had nothing but security patch updates.

From all my previous Xperia flagship devices, I remember the Z5 Premium received much more attention that the latter.

Samsung release several firmware updates the first was 3 weeks after launch, most of them containing bug fixes from major to the silliest pink tint that was corrected using color calibration

Oneplus5 that was released at the same time the XZP was out, received also several fixes on the 28th of June.including the Wireless dropout and poor performace mentioned on this forum

LG G6 released few weeks ago a firmware update that only said " Brings several improvements and bug fixes " without going into detail but it fixed obviously something.

And the list goes on. Now I have the device since 7 weeks and all we have is two security patch... really ?

I really want to believe that the device is bug free and I don't think the R&D at SONY is on vacation mode but it's far from reality. The device is excellent but just like any other device, it has bugs. Some of them are critical ( let's not start with the camera distortion or weak wireless reception) and some of them are just annoyance.

As the last update was few days ago, I don't see any update coming before the next month and I'm not sure that it will bring any fix whatsoever other than the security patch nobody gives a d... about...

Is it normal that a flagship device doesn't receive updates ( as i don't consider security patches end-user updates) in 3 months knowing that SONY has a history of releasing flagship devices every couple of months ?

Are we going to receive an update maybe when a new device shows up ?

I've always considered SONY as one of the manufacturers who have fast and long term support for its devices but my experience with the XZP is far from my expectations.....

Re: A letter to Sony developers

IlluX — Mon, 17 Jul 2017 10:16:45 GMT

I agree, it's just a major disappointment. Never felt that ignored when buying a flagship device. I'm still waiting on Vodafone to decide whether or not the bugs qualify for a late return. This is one big joke.

Re: A letter to Sony developers

najodleglejszy — Mon, 17 Jul 2017 12:10:57 GMT

it's summer now, and people in Swedish like taking long vacation, so there's probably only essential stuff at Sony right now. see #3 here https://www.thelocal.se/20160802/five-things-about-the-swedish-summer-that-confuse-newcomers

Re: A letter to Sony developers

Karim — Mon, 17 Jul 2017 22:24:07 GMT

I work in a fortune 100 telecom company ( 100k+ employees) and our R&D is mainly in India, Poland and Czech Republic....

Im pretty sure Sony has multiple locations for their development departments. I mean I hope so....

Re: A letter to Sony developers

lixartor — Mon, 31 Jul 2017 20:19:10 GMT

I agree with you!!

Its very dissapointg!!

Re: A letter to Sony developers

azzido — Mon, 31 Jul 2017 21:22:47 GMT

Nope, sony has software division only in sweden. Please note entire team is less than 20 people

I was saying it many times, this is the most abandoned phone in terms of software updates sony ever released. Security patches doesn't count sincebit is only a copy paste work of what google sends, not bg fixes for specific device like xz premium (distortion, wifi, double tap to wake etc.). In addition, considering the major software flops commonly known on this form I really doubt sony has any kind of quality control and hires QAs.

I lost faith to this company because of this treatment for so called "flagship".

Re: A letter to Sony developers

Guspucio — Thu, 03 Aug 2017 11:37:32 GMT

Totally agree! Worst flagship I have ever owned! It s like a joke, the wifi is just terrible. I will never buy a Sony phone again

Re: A letter to Sony developers

stanlykubrick — Thu, 03 Aug 2017 15:53:16 GMT

I feel for all of those who are having real issues. I am not having them. My camera even takes good photos. My only issue has been the low volume which I have been able to remedy very well with a free app from the play store. You can also get the exact same app for a donation of $0.99

https://play.google.com/store/apps/details?id=mobi.omegacentauri.SpeakerBoost&hl=en

Keep in mind the app has ZERO ads... as in NONE, NaDa...

I chose to donate.

What though about those Sony employees who are responsible to fix these bugs that so many are experiencing? Is this forum of any help in this area? Are there people who are taking note of these issues, or are we really being abandoned here? Will not anyone reply and put us at ease here?

Re: A letter to Sony developers

Viellgas — Sun, 06 Aug 2017 16:07:52 GMT

Hahahaha, im from Sweden and its so true, vacation is very important here, and its around 5 weeks, just had mine and going back to work tomorrow, yay...

Re: A letter to Sony developers

Nederland — Mon, 07 Aug 2017 13:59:29 GMT

It's a waste of your time. For Sony at the end are the customers. You have to buy expensive phone the rest do not care you. XperiaXZ premium headphones I can not see until today. It took several months from pre-order.

Re: A letter to Sony developers

foulder9 — Mon, 07 Aug 2017 21:06:16 GMT

Hello team,

please, add function "Double tap to wake up" the device.

BR,

Rostislav

Re: A letter to Sony developers

K_W — Tue, 08 Aug 2017 18:00:02 GMT

I own a Hong Kong version of Xperia XZ Premium. It is still on 45.0.A.5.1. And it has annoying noise in the BGM of games. I heard that a new update has fixed this bug, but the update hasn't been pushed to HK version. At least, Sony should push the update to all regions ASAP.

Re: A letter to Sony developers

foulder9 — Tue, 08 Aug 2017 18:08:19 GMT

Hello,

thank you for your reply. I am located in Czech republic. When do you think the function 'Double tap to wake up the device' will be included in the new build? Really missing it 🙂

BR,

Rostislav

Re: A letter to Sony developers

srids — Wed, 09 Aug 2017 08:24:56 GMT

They have flagship releases every now and then and now a days almost all sony phones are shown as flagship. It would be difficult for them to update software as fast as other sellers.

Best way to get the updates is throw the current phone and buy new flagship. In this way you will have updated software in your new phone.

what ever sony phone I have used so far, it is very rare that updates are coming as frequent as other phones.

I have realized after buying another phone for half of the price with almost or better features than so called sony flagship phones.

Re: A letter to Sony developers

markmark1 — Thu, 10 Aug 2017 21:30:36 GMT

Just to keep you up to date, I think you have to subscribe & pay for sony updates

Re: A letter to Sony developers

markmark1 — Thu, 10 Aug 2017 21:32:19 GMT

Yeah, their testing their devices in the saunas 🙂

Re: A letter to Sony developers

markmark1 — Thu, 10 Aug 2017 21:39:05 GMT

I think the Sony staff are still asleep, we need to double tap them

Re: A letter to Sony developers

EmNr — Fri, 11 Aug 2017 20:57:19 GMT

Saw someone said that the developers' centre is only in Sweden with just 20 staff. If this is true, then holy sh*t that's horrible.

Anyway, Sony has never revealed the details of updates so we can't be sure whether there are actually changes in the system or not. Also, I bet they must be working they bum off for Android O. It will be released in September or October, right? With limited number of manpower (literally), I'm not shocked at all if they only provide us with security patches. Sony should really hire more devs. Looks like their executives are a bunch of cheapskates.