Stuck XZ

Count-Dracula — Fri, 14 Jul 2017 13:52:09 GMT

I have an xperia xz

I just bought it two weeks ago, so my phone is still very new. However, during my use I noticed that the phone is not responsive, when I tap on any icon, it takes between 4 to 5 second for the phone to respond. Then, the phone freezes and stucks a lot, many apps even the built one don't respond and it displays to me whether I want to close the app or wait. I turned of the stamina battery mode and I deleted most of my recent installed apps, nothing happened, I have to restart the phone several times a day. Eventually, I made a factory reset and I am using the phone. It's better now but still, the phone is not responsive, it still takes few seconds to open anything, for example, if I open the messaging app, I will have a white screen first, then the screen flicks a little and then I will have my messages. If I click the home icon afterward, I hear the click sound, but after 3 to 4 seconds and the icon home gets highlighted and 2 to 3 seconds more the the phone displays the home screen. This is really ineffective, this is not normal, I used to have an iPhone 6 plus and it's much way quicker and very responsive, you tap on any icon or app, it immediately opens, less than a second

Thanks

Re: Stuck XZ

ChloeS — Mon, 17 Jul 2017 01:29:20 GMT

Hi @Count-Dracula

Welcome to the community!

Sorry to hear you're having problems with your phone

Can you test your phone in safe mode and see if you still experience the same issues?

Let me know

topic Stuck XZ in XZ Series

Stuck XZ

Re: Stuck XZ