topic Re: Pre-order Offer in XZ Series

Pre-order Offer

yorkienick71 — Fri, 20 Oct 2017 00:10:10 GMT

Is anyone else having problems registering for the free pre-order headphones offer??

Re: Pre-order Offer

androlool — Fri, 20 Oct 2017 00:14:10 GMT

@yorkienick71 wrote:
Is anyone else having problems registering for the free pre-order headphones offer??

Yes. Not possible for Germans. Official Link is forwarded to the UK preorder...

Re: Pre-order Offer

Deli73 — Fri, 20 Oct 2017 00:14:45 GMT

Yes, seems it's redirecting to a co.uk. only site and doesn't accept other postcodes, plus it's not possible to choose a WH-H900N there. What a fail for big company like sony not even managing to get a preorder promotion right....very frustrating expirience.

Re: Pre-order Offer

djsigmaphi — Fri, 20 Oct 2017 00:45:52 GMT

Yes, am having the same problem!

If I do not get to the headphone I want am so going to return the phone,

Re: Pre-order Offer

Silvio2 — Fri, 20 Oct 2017 00:47:56 GMT

Translation via Google Translate:

Can anyone order the headphones in Germany at all?

~~Kann jemand dem K0ßhörer überhaubt in deutschland bestelen?~~

Re: Pre-order Offer

djsigmaphi — Fri, 20 Oct 2017 00:50:37 GMT

Nein, its not working

Re: Pre-order Offer

Capocci — Fri, 20 Oct 2017 00:51:29 GMT

Yeah I keep getting the imei number is not recognised,

Re: Pre-order Offer

Silvio2 — Fri, 20 Oct 2017 00:53:11 GMT

Translation via Google Translate:

Also We have no possibility to order, hurra until the support responds is no more headphones there.

~~Allso Haben wir kein möglichkeit zu bestellen ,hurra bis das support reagiert is kein kopfhörer mehr da.~~

Re: Pre-order Offer

djsigmaphi — Fri, 20 Oct 2017 01:06:48 GMT

Why can't we choose WH-H900N?

Re: Pre-order Offer

Deli73 — Fri, 20 Oct 2017 05:12:40 GMT

Ordering from germany is working now, but still not possibe to order WH-900N.

I feel betrayed somehow.

Re: Pre-order Offer

das_peffe — Fri, 20 Oct 2017 06:17:56 GMT

I pre-orderered my XZ1 Compact from Media Markt in Germany.

The page's language is german now...

But my IMEI can not be recorgnized.

I started trying at 0 am. Retried again and again.

I feel betrayed now.

Re: Pre-order Offer

dankegut — Fri, 20 Oct 2017 06:50:22 GMT

Same here. Trying from Germany, only got to the UK page for the first four hours, then the link was updated for the German version. Received the same result on both versions of the page, though - IMEI not recognized. That is terrible, since I have all the documentation of my pre-order on file and actually the terms and conditions clearly state that I would get to uploading those in any case. No mention of an online eligibility check. Already sent them an email, will try to call them in a couple of minutes. Kind of anticipating the answer that they're out of stock.

Re: Pre-order Offer

TheRealEasy — Fri, 20 Oct 2017 06:58:06 GMT

Same for me.

IMEI is not accepted, I've tryed multiple times. (from germany)

What's wrong with you, Sony!?

Re: Pre-order Offer

Emil — Fri, 20 Oct 2017 07:01:41 GMT

Hi everyone!

I'm very sorry to hear this.

This is a global user based community and pre-order offers may differ between different markets/regions. Therefor I would recommend that you get in contact with your Local support, as they are better equipped to assist with how register your device to claim your pre-order headphones.

I hope this will be resolved as soon as possible and i'm sorry for any inconvenience this may cause.

Re: Pre-order Offer

dramitmishra — Fri, 20 Oct 2017 07:35:42 GMT

Tried calling local support. They have no clue. Redirected me to Sony Promotions team, which went straight to 'please record a message'. SonyMobile going down the VAIO route...

Amit

Re: Pre-order Offer

dankegut — Fri, 20 Oct 2017 07:42:01 GMT

Good morning Emil, thanks for your reply! - Let me just explain, that my motivation for posting here was not to be provided with an immediate solution by one of the moderators, but rather to alert Sony to the fact that something is not working. Apart from that, it was good to find out that I am not the only one having this problem, because as you can imagine, I was sitting in front of my PC at midnight and thought I was about to go crazy.

Always highly emotional, such limited offers and promotions - I just phoned the German service and they at least gave me some perspective. Now I just hope that I can count on their word that this will be up and running soon again. 🙂

Best regards

Re: Pre-order Offer

waylandsmithy — Fri, 20 Oct 2017 07:46:27 GMT

This isn't working in the UK either. I'm extremely unhappy: if I don't get the promised headphones, I will be rejecting the phone under the sale of goods act and boycotting all Sony products in future.

This promotion is an absolute shambles.

Re: Pre-order Offer

matseraf — Fri, 20 Oct 2017 07:47:37 GMT

I'm in Italy, same problem for me, IMEI code not found (XZ1 Compact). I got in touch with local support through chat and they told me to send an email to the address shown in the contact page of the promotion website, indicating IMEI number and attaching a proof of purchase.

I'll report back when I get an answer.

Re: Pre-order Offer

JD0815 — Fri, 20 Oct 2017 08:18:30 GMT

Yes, same problem! (Germany)

I was already suspicious when the registration was still closed at 00:01am EST.

After the homepage suddenly changed to English I thought "OK, let's wait for the UK".

Registration opened as expected one hour late. Hard time for a punctual German guy

But now my IMEI isn't recognized... yeah, that was worth staying awake...

Since we all have the same problem there might be a chance that we'll get a headphone after all

Re: Pre-order Offer

waylandsmithy — Fri, 20 Oct 2017 08:25:35 GMT

Finally got through to the phone number being given out by Sony. This is for a promotions company, who aren't involved in the headphones promotion. The poor woman sounded exasperated: they're being flooded with calls.

Sony apparently 'doesn't know' who is running this promotion. This has all the hallmarks of a disastrous campaign. Remember the Hoover holidays, anyone??