topic Re: xperia XZ headphone disconnected after few seconds in XZ Series

xperia XZ headphone disconnected after few seconds

MKMisaki — Thu, 19 Oct 2017 21:53:22 GMT

Whenever I connect my headphone (with mic) to XZ, it shows up the headphone icon and disconnect after 2 seconds. I cannot play music at all with this. The only thing that works is when I first made a call, and then plug in the headphone, the headphone will work until the call ends. For other apps like music apps, headphone won't stay connected.

I also have a Z3 and this is not an issue there.

Is this a software issue or hardware? Can I request a repair/replacement?

Re: xperia XZ headphone disconnected after few seconds

Uliwooly — Sun, 22 Oct 2017 19:26:50 GMT

@MKMisaki

you should test another pair of headphones and report back.

As for warranty questions, contact your Local support

Re: xperia XZ headphone disconnected after few seconds

MKMisaki — Tue, 24 Oct 2017 16:27:23 GMT

I have tried few of my other headphones, which one of them being a Sony headphone, and they all behave the same.

Re: xperia XZ headphone disconnected after few seconds

Uliwooly — Tue, 24 Oct 2017 17:38:28 GMT

@MKMisaki

You could repair it with XC but this seems to be more of a hardware issue, you could contact your Local support to get it inspected/repaired.