topic Smart Lock empty after update in XZ Series

Smart Lock empty after update

KiwiNL — Fri, 13 Oct 2017 19:56:48 GMT

Today I had to update the Android software on my 10-days old (new ;)) telephone. Since the update the Smart Lock option doesn't work anymore. When I tried to figure out what was wrong I discovered that the Smart Lock screen is empty. The options I saw before are gone. So I cannot set Smart Lock anymore. Am I the only one with this problem? Does any of you know how I can fix this?

Re: Smart Lock empty after update

pongmile — Mon, 16 Oct 2017 15:21:23 GMT

Me too, With XZ1

Re: Smart Lock empty after update

Bakxti — Tue, 17 Oct 2017 08:27:17 GMT

Me three, on XZ1 since 47.1.A.2.374 update yesterday

Re: Smart Lock empty after update

Jelmerf — Tue, 17 Oct 2017 12:27:08 GMT

Same here! Which is lame, because now the screen off 'ok google' detection becomes less useful (it won't do a lot of things because the device stays locked).

How about we get updates that *fix* things instead of just introducing more bugs?

Re: Smart Lock empty after update

Profyler1 — Tue, 17 Oct 2017 15:59:10 GMT

See my solution in xz1 thread

Re: Smart Lock empty after update

KiwiNL — Wed, 18 Oct 2017 05:24:35 GMT

I'm on a holiday now. I don't know what I did, but I see the options again in the Smart Lock screen. Maybe bacause I switched my telephone off and on several times the last few days?

Re: Smart Lock empty after update

imjared — Wed, 18 Oct 2017 06:57:11 GMT

Same here... Smart lock is gone after last update! Any tips how to fix it? 🧟‍♂️

Re: Smart Lock empty after update

Bakxti — Wed, 18 Oct 2017 07:44:05 GMT

Profyler1 posted this solution in XZ1 thread:

Its a android 8 bug

Solution:

Disable trusted agents on security settings.

Restart phone

Enable security settings. Thats it.

Re: Smart Lock empty after update

snapdragon810 — Fri, 20 Oct 2017 21:02:18 GMT

thank you for the solution, it worked for me, i did have the problem after i updated my xz1 and i factory reset it and it was a waste of a whole day but worked for a min then i got that blank screen again. but i wanted to thank you so much for resolving this to us in a simple way.

Re: Smart Lock empty after update

Jelmerf — Thu, 26 Oct 2017 07:36:08 GMT

Somehow I keep running in to this issue even after fixing it with the 'security agents' setting.

Has anyone been able to fix it in a way that persists? Right now I can't rely on being able to use my phone using my voice - as it might be locked again because of this bug.

Re: Smart Lock empty after update

Profyler1 — Thu, 26 Oct 2017 08:07:20 GMT

Agree. i just checked and my smart lock was blank again. had to disable and reboot to get it back, but will propably disapear again.

Can we gain some info from sony / google ?

Re: Smart Lock empty after update

Linesmandan — Fri, 27 Oct 2017 09:19:21 GMT

Same issue, smart lock disappears again, usually after a reboot.

Re: Smart Lock empty after update

Jack79 — Thu, 02 Nov 2017 20:37:47 GMT

Hi
You are not alone with this problems. At my device after first update my Smart Lock menu is empty. I wrote to SONY MOBILE and waitinf for answer. I will inform you about result. I hope that SONY MOBILE will back soon full this smart function.

JACK

Re: Smart Lock empty after update

KiwiNL — Thu, 02 Nov 2017 20:42:09 GMT

There is a solution , but it's temporarily. It's on the previous page.

Re: Smart Lock empty after update

Jalla73 — Fri, 03 Nov 2017 08:40:12 GMT

Thanks, this worked out fine:-)

Re: Smart Lock empty after update

Baigs786 — Fri, 03 Nov 2017 21:45:46 GMT

Yeah the solution only works until you restart your phone. Then same thing again.. Have to go through the whole turning off "Trusted Agents" then restarting.. Turning back on etc.

Re: Smart Lock empty after update

Profyler1 — Fri, 03 Nov 2017 22:31:41 GMT

yep. confirmed it only works temporary. after a while you have to do all again... I wonder if its Sony or android 8 fault...

Re: Smart Lock empty after update

aier — Sun, 05 Nov 2017 06:26:39 GMT

i have this bug too. so clumsy. is this getting fixed?

Google Smart Lock Not Working After Phone Reboots (Subsequent to Recent Sony Software Update)

Mike_D — Sat, 11 Nov 2017 03:57:09 GMT

I just noticed that Google Smart Lock has stopped working after the most recent update. In order to temporarily get it to work, one has to go to Trusted Agenst, disable it, reboot the phone, then re-enable it as a trusted agent for the Smart Lock features to come back. However, as soon as one reboots their phone, it disappears again.

Sony's developers need to work with Google to fix this issue.

I just purchased this phone and love it. If you could please help fix this matter ASAP, I and a lot of other customers would highly appreciate it.

Thanks,

Mike

Re: Google Smart Lock Not Working After Phone Reboots (Subsequent to Recent Sony Software Update)

ChristianM — Sat, 11 Nov 2017 10:20:40 GMT

With my ZX1 compact I observe the same behaviour.