topic Problem in mic xz premium in XZ Series

Problem in mic xz premium

Adel_salama — Mon, 28 Aug 2017 21:41:17 GMT

Mic problem when I open it during the call the other party does not hear me

Re: Problem in mic xz premium

Uliwooly — Mon, 28 Aug 2017 23:28:18 GMT

@Adel_salama

could you test the phone in >>> safe mode

also, settings > about phone > diagnostics > test > test mic

Re: Problem in mic xz premium

CameronT — Tue, 29 Aug 2017 01:11:44 GMT

Hi @Adel_salama, welcome to the community.

In addition to testing it in safe mode can you please check that the microphone isn't being covered by anything, and that it has no dirt or debris in it.

Re: Problem in mic xz premium

Johann1906 — Thu, 31 May 2018 16:47:34 GMT

Hi, I have the same problem. I tested the mic and it didn't work, I made sure nothing was covering it before performing the test. Any thoughts?