topic Re: Loss of USB connnectivity for Sony Xperia XZ Premium in XZ Series

Loss of USB connnectivity for Sony Xperia XZ Premium

ZOOMSTER — Thu, 12 Oct 2017 08:29:08 GMT

Anyone experienice loss of USB connectivity for Sony Xperia XZ Premium? Now, the mobile cannot connect to PC via PC companion software too. It was working fine yesterday. Anyone can advise?

Re: Loss of USB connnectivity for Sony Xperia XZ Premium

Lord_viridis — Thu, 12 Oct 2017 09:58:33 GMT

Restart the phone.

In the popup that asked what service you want usb to use, you selected the wrong profile.

Restarting fixes it

Re: Loss of USB connnectivity for Sony Xperia XZ Premium

wilson036 — Thu, 12 Oct 2017 11:02:18 GMT

Perhaps try developers option & enable USB debugging if yours isn't activated yet, for most Windows OS PC's it should detect automatically.

Re: Loss of USB connnectivity for Sony Xperia XZ Premium

ZOOMSTER — Fri, 13 Oct 2017 00:57:53 GMT

I have tried the same type C cable with another two USB Type C devices and the PC can detect both of them as USB device.

I guess I need to go down to Service Centre to check, most likely the USB port of the XPZ is down.

Re: Loss of USB connnectivity for Sony Xperia XZ Premium

ZOOMSTER — Thu, 19 Oct 2017 04:15:00 GMT

Now the phone is in Sony Service Centre since last Sunday.

They have tried to reformat the phone, but the problem still persists. They suspect it could be USB hardware issue. Will update after I collect my phone in 7 days.

Re: Loss of USB connnectivity for Sony Xperia XZ Premium

ZOOMSTER — Sun, 22 Oct 2017 04:58:16 GMT

Took back the phone from Repair Service center. They replaced the whole motherboard and battery.