topic Re: Call ended problem in XZ Series

Call ended problem

Reza71 — Fri, 25 Aug 2017 13:18:30 GMT

When i call someone, the call is disconnected, SIM card and Wi-Fi restart!

The phone is an update.

SIM card has no problem (tested).

Re: Call ended problem

YoGem — Fri, 25 Aug 2017 15:12:18 GMT

@Reza71 that could be the network stack crashing. Can you please restart your phone in safe mode and checking if that behavior continues?

If you are 100% sure that your sim card is not at fault and/or the issue doesn't present itself while in safe mode you can try a software repair using Xperia Companion - This could help.

Re: Call ended problem

Reza71 — Fri, 25 Aug 2017 17:41:26 GMT

@YoGem

i tryed software repair, my phone is factory reset, but problem not solved.
BUT in SafeMode it's working great!

Re: Call ended problem

najodleglejszy — Fri, 25 Aug 2017 17:45:51 GMT

then it's caused by one of the apps that you've installed, as safe mode disables those.

Re: Call ended problem

Reza71 — Fri, 25 Aug 2017 17:50:51 GMT

I am not install any app yet.

it's just stock pre-installed apps like Google apps.

i just updated apps from play store.

Re: Call ended problem

Artyomska — Fri, 25 Aug 2017 20:04:19 GMT

Hmm a strange problem. Check if your phone isn't set to 4G only. To do this go into the phone app, type *#*#4636#*#*, go to phone information, and check if "Set preferred network type" is set to LTE/UMTS auto (PRL). If yes, try setting it to LTE/CDMA/UMTS auto (PRL). If no, set it as one of the things I've written above.

Re: Call ended problem

Emylie — Mon, 26 Feb 2018 03:42:24 GMT

Thank you! My phone has the same problem and when I thought "Oh no really I'm gonna have to take my phone to the service center😣", I found your comment which is the best solution everrrrrr! 😊 Gotta log in to give u kudos 😎

Re: Call ended problem

RENZ_11 — Tue, 15 Jan 2019 06:28:07 GMT

I have the same problem and when I follow this procedure it works! Thanks!