topic Re: Speakerphone stopped after software updates in XZ Series

Speakerphone stopped after software updates

LVE — Thu, 28 Sep 2017 10:10:37 GMT

I JUST GOT my Xperia XZ Premium. It did some software updates and no speakerphone. I did all the steps and its still not working.

Re: Speakerphone stopped after software updates

YoGem — Thu, 28 Sep 2017 16:13:29 GMT

@LVE did you try restarting your phone in safe mode? If you just bought your phone and received a lot of software updates you may want also to try first a software repair using Xperia Companion and if that doesn't help please contacy your Local support or even better, return the phone to the seller and ask for a replacement.

Re: Speakerphone stopped after software updates

LVE — Thu, 28 Sep 2017 16:32:25 GMT

Yes. My statement says I did ALL the steps. A factory reset didn't work because it didn't go back to the previous version. It still used the updated software version. See if the retailer will replace it? Will Sony replace it?

Re: Speakerphone stopped after software updates

YoGem — Fri, 29 Sep 2017 17:33:12 GMT

@LVE depending where you will need to ask first the retailer. If retailer isn't for cooperation then you should contact your Local support.