topic Re: I've dropped my XZ a couple of times, now hot, slow and problem turning on. in XZ Series

I've dropped my XZ a couple of times, now hot, slow and problem turning on.

slipperypockets — Mon, 26 Jun 2017 18:05:27 GMT

So I love my new phone - I've only had it for a couple of weeks - and til now everything have been a charm, except one thing.. The last few weeks I have managed to drop my phone more then a couple of times from about sitting height (thanks due bad pockets and a pretty slippery phone..). Anyway I haven't had any issues after these accedents. Till today, I managed to drop it from about a height of 1.5 meters and the phone turned off. I managed to get it on with holdning the plus button at the same time. But when the phone go to idle it turns off. I found out the phone gets pretty hot when on, and maybe it turns off as a safety?

I've tried safety mode but it still gets warm and laggy.

What is the issue? What can I do?

Re: I've dropped my XZ a couple of times, now hot, slow and problem turning on.

CameronT — Tue, 27 Jun 2017 04:24:32 GMT

Hi @slipperypockets, I am sorry to hear about this.

Based on the information you have provided I think the best thing to do is to contact your Local support team to arrange a assessment.

Re: I've dropped my XZ a couple of times, now hot, slow and problem turning on.

UGLYDOLL — Thu, 29 Jun 2017 13:15:41 GMT

I have dropped one of my XZ USA versions a couple times, and while there was no cosmetic damage of any kind, it definitely stalls and runs very warm now. I assume it's some sort of internal damage... because that one is a USA version and the phone was dropped, there is no system in place for repair through Sony, even paid repair... Not an option.