topic Re: micro sd card in XZ Series

micro sd card

Georgge — Wed, 21 Jun 2017 10:44:24 GMT

i am using a high priced samsung pro plus 128gb micro sd card. this is the one i used before in the z5 compact and in the x performance. never had a problem. now, in the XZs, when starting the camera, it sometimes said: unable to detect sdcard. when i close the camera-app and reopen it, it will work. what can i do? i tried the card in my z5compact to make sure there isnt any failure with the sdcard - the z5c is managing well as always.

Re: micro sd card

CameronT — Thu, 22 Jun 2017 01:54:28 GMT

Hi @Georgge,

Try backing up your SD card then reformatting it inside the XZs.

You can do this under Settings > Storage > 3 dots > Advanced > Storage > SD Card > 3 dots > Settings > Format.

Re: micro sd card

Bunkind — Thu, 22 Jun 2017 16:29:41 GMT

My card is Toshiba 128GB, I've got exactly the same problem also. It is like once in every 10 times, I will get SD card error when I open the camera app. Don't think it is related to the formatting of the card. Bought it new and formatted by XZs.

Re: micro sd card

Georgge — Fri, 23 Jun 2017 23:43:50 GMT

Thanks for the advise. I did as you suggested, so far no more problems. If a problem will occur sometimes later, I will give a notice here.

Re: micro sd card

Georgge — Sat, 24 Jun 2017 16:12:55 GMT

alright, i m very sad to say that it just happened again. like 3 days without any problems, it just occured that when opening the camera - app it says: sd card is not available. after closing the app and restarting, it works. too bad when i need the camera quickly for shooting a picture.

Re: micro sd card

CameronT — Mon, 26 Jun 2017 00:57:12 GMT

I am sorry to hear that @Georgge

Does it do the same thing with other SD cards?

Re: micro sd card

MarlonUk1 — Mon, 26 Jun 2017 01:03:29 GMT

can you try to boot to safe mode?

try to reformat your sd card using a desktop comp. fat32

as for the device. try to clear camera cache

settings>apps>show system>clear data restart your device

if still fails. try to perform software repair using Xperia Companion

Re: micro sd card

Bunkind — Mon, 26 Jun 2017 06:49:43 GMT

Cleared cache and data, got the same SD card error sometimes.

Re: micro sd card

Georgge — Tue, 27 Jun 2017 20:58:24 GMT

exactly, clearing the cache doesnt help at all.....same here.

Re: micro sd card

Georgge — Tue, 27 Jun 2017 21:00:32 GMT

i tried another sd card. this time samsung pro 64gb. same problem. as i mentioned, my z5C is handling both without problems. very interesting. i could do a software repair, but i m wondering...my device is only 3 weeks old....what to repair

Re: micro sd card

CameronT — Wed, 28 Jun 2017 00:29:19 GMT

@Georgge,

If it does the same thing in safe mode too, then because it happens with other SD cards I would recommend you try the software repair anyway, otherwise you will need to contact your retailer or Local support team for the next steps.

Good luck!

Re: micro sd card

Georgge — Wed, 28 Jun 2017 09:25:27 GMT

Thank you, I did that formatting on the computer. It didn't help. Software repair is next...

Re: micro sd card

Bunkind — Fri, 30 Jun 2017 16:07:05 GMT

Came across this Amazon comment.
"The phone is excellent, except for one part... it frequently gives an error when reading from the SD card especially when I'm attempting to take pictures. The workaround has been to place the phone back to standby and then reopen the [default] camera app. It sometimes takes up to two tries. If this "Error: SD card unavailable" error occurs too frequently, I'm going to send this back for a replacement under warranty.

If something is occurring and I need a split-second to pull up the camera to take a picture/video so I don't miss it, a PREMIUM phone not performing in this manner can be a deal-breaker."

Re: micro sd card

Georgge — Tue, 11 Jul 2017 21:36:47 GMT

after software repair i tried the camera app. what happened is that immediately, at first try, the prompt came: sd card not available.

therefore i ordered a replacement today which i will receive in a few days. i ll keep you updated it the replacement has the same problem or not.

Re: micro sd card

Georgge — Tue, 18 Jul 2017 20:45:07 GMT

i think the problem is solved. with the new software 41.2.a.7.35 no more errors with sd card so far.

Re: micro sd card

Bunkind — Wed, 19 Jul 2017 02:05:29 GMT

That's good to know, mine is still 41.2.A.7.8

Re: micro sd card

Thomas79 — Thu, 20 Jul 2017 02:01:37 GMT

Ah, I was trying to look for other people having the same issue and here I am haha.

I hope the latest update will resolve the issue~

Re: micro sd card

Thomas79 — Wed, 26 Jul 2017 01:35:24 GMT

Issue resolved with the 41.2.A.7.35 update~ cheers

Re: micro sd card

Sonu771 — Fri, 26 Oct 2018 09:10:06 GMT

128 gb sd card problem. No camera start. hang problem