topic Re: headset not supported? in XZ Series

headset not supported?

Hafar — Tue, 07 Feb 2017 12:33:16 GMT

Hi
Pls how I FIX IT?

Re: headset not supported?

Tue, 07 Feb 2017 14:39:00 GMT

@Hafarilqbor wrote:
Hi
Pls how I FIX IT?

To fix what? Please more detail

Re: headset not supported?

Hafar — Tue, 07 Feb 2017 14:44:08 GMT

audio sounds continues play in the phones speakers.. Even my headphones in phone .. Music.. Sond system how fix it pls? My headphone from sony..

Re: headset not supported?

Tue, 07 Feb 2017 14:52:46 GMT

@Hafarilqbor wrote:
audio sounds continues play in the phones speakers.. Even my headphones in phone .. Music.. Sond system how fix it pls? My headphone from sony..

Did i understand you right, music which you playing sounds on phone speakers, but not sounds in headphones? I should understand like that? Are you can't connect your headphones with smartphone? It's really hard to understand your problem Topic name is:"headset not supported?", but you talking about "continues play"

Which headphones you have and what is your model name? Not all Sony's headphones is supported with all Sony's smartphones models, need always to see specification information

Re: headset not supported?

Jonas — Tue, 07 Feb 2017 14:57:18 GMT

Hi @Hafarilqbor, welcome to our forum!

I'm so sorry to hear about that.

Have you been using this headset previously with your phone, or was this the first time you tried them together with your phone?

On most headsets there is a small white label on the cord where it says a model number, could you check that and see what the headset is called, or if you still have the box which the headset came in!

Do you have another headset that you can try in your phone, or if you can borrow a pair from a friend, colleague or family member and see if the sound is being played in those and not in the speaker of your phone?

Let me know how it goes!

Re: headset not supported?

Hafar — Tue, 07 Feb 2017 14:59:49 GMT

The music came from the phone speaker even tough my headphones was plugged in. I don´t know what to do please help.

Re: headset not supported?

Hafar — Tue, 07 Feb 2017 15:04:16 GMT

Not first time I used this headphones its work good befor..
My problem today happened

Re: headset not supported?

Jonas — Tue, 07 Feb 2017 15:16:39 GMT

Thanks for the swift reply!

If it has worked before, it would be great if you have the possiblity to try with another headset, just to make sure that the headset is not causing the troubles with the sound not being played from them.

If you can't get a hold of another pair for the time being, you can try and reboot your phone in safe mode and check if the sound is being played from the headset when third party applications aren't loaded.

Keep me posted!

Re: headset not supported?

Hafar — Tue, 07 Feb 2017 15:27:21 GMT

In safe mode still this problem.. Also try another headset still problem!!

Re: headset not supported?

Jonas — Wed, 08 Feb 2017 08:55:26 GMT

Since it's the same with another pair of headset/headphones, I would recommend performing a software repair using Xperia Companion, just to make sure that this isn't caused by the software in the phone.

The software repair will delete all data stored on the internal storage in your phone so creating a backup using Xperia Companion before starting with the repair is advised.

If you experience the same behaviour after the software repair has been completed, get in touch with your Local support team so they can arrange for the phone to be sent in and be examined by a technician at an authorized service centre.

Keep me posted!

Re: headset not supported?

Hafar — Wed, 08 Feb 2017 14:48:34 GMT

Also after factory reset still problem
So what should I do?
And if I make factory rest no Need to. Software repair? Or there diffrent?

Re: headset not supported?

Jonas — Wed, 08 Feb 2017 15:07:28 GMT

There is a difference between performing a factory reset and doing a software repair.

When performing a factory reset the Android software will be left untouched, only data on the internal storage will be removed, such as installed applications, contacts and so forth.

When you do a software repair the internal storage will be wiped and the latest available software will be reinstalled in the phone.

In your case I would recommend a software repair before contacting your local support team to arrange a repair.

Let me know how it works after the software repair!

Re: headset not supported?

Hafar — Wed, 08 Feb 2017 15:26:29 GMT

Thanks
When I want software repier I got error The phone contains modified
What mean? My phone not root.. So how fix this error to can maked software repair

Re: headset not supported?

Jonas — Fri, 10 Feb 2017 15:46:04 GMT

Hi again!

I'm so sorry for the late reply.

This is being looked in to and I will update you as soon as I have received more information.

I'm sorry for the inconvenience.

Re: headset not supported?

Hafar — Fri, 10 Feb 2017 15:55:55 GMT

After software repair still this problem when used headphone. Got error. Headset. Not supported.. And the sound come from speaker i try many headphones.. Not working.. It was work befor.. I don't know why now this problem!! my phone not broken or damage its new

Re: headset not supported?

Jonas — Mon, 13 Feb 2017 10:14:22 GMT

Hello again!

In that case I'd recommend that you get in touch with your Local support team and they will gladly assist you with having the phone sent in to an authorized service centre so a trained technician can examine your phone.

If you have any questions regarding warranty, service times, service routines and so forth they will help you with this as well since this differ between markets!

I'm sorry for the inconvenience.

Re: headset not supported?

Mohammedattia19 — Sat, 13 Jul 2019 08:09:09 GMT

The mobile didn't support my headphones

Re: headset not supported?

Jonas — Thu, 25 Jul 2019 13:12:01 GMT

Hi @Mohammedattia1985, sorry to hear about this.

Has any of the previous troubleshooting that I posted in this thread helped? If you haven't tried any of it, please do and let me know how it goes!