topic Re: Your device is corrupt. It can't be trusted and may not work properly. in XZ Series

Your device is corrupt. It can't be trusted and may not work properly.

magnavox — Mon, 08 May 2017 21:56:42 GMT

Today my phone just restarted from itself, and it can't start! I have this massage "Your device is corrupt. It can't be trusted and may not work properly.", and i pres the strat button to ignore it, but the phone still not working. It can't load and is restarting non stop! I dont know what to do!?!?

Re: Your device is corrupt. It can't be trusted and may not work properly.

CameronT — Tue, 09 May 2017 00:56:31 GMT

Hi @magnavox, welcome to the community.

I am sorry to hear about this issue. Do you have the same issue if you start the phone in safe mode?

Re: Your device is corrupt. It can't be trusted and may not work properly.

magnavox — Tue, 09 May 2017 17:11:36 GMT

Still not working, I press the Power bitton and volume down, but it just rtestarting and it cames to the same message. It cant' load the operation sistem at all! The progres ends with a black screen(dark blue) and nothing is visible or touchble. I still dont know how to reach to Safe Mode!? The phone is Sony Experia XZ forest blue 64! Any suggestions hou to reach Safe Mode!?

Re: Your device is corrupt. It can't be trusted and may not work properly.

eazmode — Tue, 09 May 2017 17:34:53 GMT

Try to do a software repair using Xperia Companion.. I think that it will fix your problem.. If not then I'm afraid that you have to sent it to Sony to repair it

Re: Your device is corrupt. It can't be trusted and may not work properly.

CameronT — Wed, 10 May 2017 00:41:16 GMT

@magnavox,

You can find the safe mode steps here: -> safe mode.

I believe @eazmode is correct here. If you need help, you can find the steps here: software repair using Xperia Companion.

Re: Your device is corrupt. It can't be trusted and may not work properly.

magnavox — Wed, 10 May 2017 18:58:53 GMT

Thanks! Xperia Companion realy works! I loose all ma data but the phone is NEW! Just one tip, use the original charging cable!

Re: Your device is corrupt. It can't be trusted and may not work properly.

CameronT — Thu, 11 May 2017 00:20:42 GMT

@magnavox,

I am glad to hear you got it working.

Re: Your device is corrupt. It can't be trusted and may not work properly.

Alias3081 — Mon, 20 Nov 2017 19:10:38 GMT

Yes my also same

Re: Your device is corrupt. It can't be trusted and may not work properly.

Bussfantasten — Sun, 21 Oct 2018 17:18:17 GMT

I have the same problem now, restarted the phone and got the same message. I have tried to restart (doesn't work) , I have tried to use volume up and power, both short and for two minutes (doesn't work) and with my Sony-USB-C cable I can not connect to my computer. I really have no idea how to do now. I need my phone, guess I have to buy a new one tomorrow unless there is any good ideas here?

Patrik

Re: Your device is corrupt. It can't be trusted and may not work properly.

XD37 — Mon, 03 Dec 2018 03:04:19 GMT

how to do you software repair ?

Re: Your device is corrupt. It can't be trusted and may not work properly.

Jacketta — Wed, 13 Feb 2019 18:50:13 GMT

You could try putting device in recovery mode and then rebooting normally. Worked for me. It seems my device was bypassing pattern security check and this threw up corrupt device message. Now working normally using pattern security. Hope this helps!

Your device is corrupt. It can't be trusted and will not boot.

gustafj — Wed, 22 May 2019 19:02:17 GMT

this message (above) i got from when my 2-year old had put his hand on it for one minute. It was in standby mode, but without screen lock (which I hate). It was about to make a system update on the next restart, so my best guess is that he shut it off and then somehow disrupted the restart/update process. Now I don’t have a windows or mac computer so i can’t use sony companion which does not work on chrome. And my work computer will not install anything other than what the administrator has allowed, so it is ruled out. Why is the phone so fragile? Can you somehow prevent this other than never letting a kid near your phone? The system updates, which I never asked for is actually costing me all my phone contents now, probably. Please change something, at least find a workaround that does not require a PC, which I believe is no longer in every home (ipads and phones have taken over). This seems like such a fragility, it must have happened to many others. /Gustaf

Re: Your device is corrupt. It can't be trusted and may not work properly.

Amb_Daw06 — Tue, 06 Aug 2019 08:36:46 GMT

I got the same message today. I was afraid my phone had been hacked. It gave me the message twice before proceeding to turn on. My phone has always been a bit slow or weird so nothing out of the ordinary has happened.

Re: Your device is corrupt. It can't be trusted and may not work properly.

Pippa23 — Mon, 16 Dec 2019 17:13:08 GMT

what picture does the app xperia companion got