topic Contacts problem in XPERIA archive

Contacts problem

Sun, 30 Oct 2011 14:07:06 GMT

Hi, can anyone help please? I have the Xperia Arc LT15i. When I try to open my contacts, every second turn, I get a notice which says "process com.sonyericsson.android.socialphonebook) has stopped unexpectedly. Please try again."

Can this be fixed, as I like the phone, but find this very annoying?

Re: Contacts problem

gwhispererz — Sun, 30 Oct 2011 14:14:02 GMT

Hi, just wondering .... do you have google+ installed? If you do, uninstall it and see if problem goes away.

Re: Contacts problem

Sun, 30 Oct 2011 14:16:47 GMT

Hiya, nope, I don't have Google+....

Re: Contacts problem

gwhispererz — Sun, 30 Oct 2011 14:31:38 GMT

To be sure, goto Settings>Applications>Manage applications>All, see if you are able to find google+.

The other option is to Factory Data Reset phone, goto Settings>Privacy>Factory data reset which will erase phone data completely (SD Card not affected). Be sure to do a backup.

Hopefully this option can resolve your issue, if not .... a Software Repair!

Re: Contacts problem

Sun, 30 Oct 2011 14:36:48 GMT

Thanks. Checked for Google+, and it definately is not there.

I will try your other option so then.

I only have the phone for about 2 or 3 months... Anyway thanks again

Re: Contacts problem

gwhispererz — Sun, 30 Oct 2011 14:39:25 GMT

No problem ....

Keep us updated.