topic Re: SE ELM wifi problem in XPERIA archive

SE ELM wifi problem

Tue, 31 Jan 2012 14:58:33 GMT

Hi i just buyed this phone j10i2, connected to my home wifi (succesful) but when I open web browser (orange world) I cant load any website. Error message looks like this: "Communication error. Try again, turn off Wi-fi or contact your provider for support."

Please can someone explain me step by step how to set up my wifi or phone to work properly ?

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 15:19:16 GMT

Hi Luo,

This will probably just be the Orange World error message. Try pressing Options > Go To > Enter a web address.

This should allow you to continue to the web address you enter without any errors (providing that the Wi-Fi is connected correctly)

Let me know how you get on

Re: SE ELM wifi problem

Tue, 31 Jan 2012 15:35:15 GMT

I guess you mean that I must apply these steps in integrated browser right ? i dont see these options in elm browser neither in phone menu

Im little bit confused

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 15:53:02 GMT

Okay, let me just confirm. Do you get this error message when you open 'Orange World'? The Orange World webpage which loads can only be accessed via 3G/GPRS and not Wi-Fi so you may get an error when accessing the page straight away but you should be able to divert away from this and continue browsing.

When you get the error message you mentioned above, close the error and press the left selection key on your handset when Orange World is open. You should see an icon which says 'www', select this. This is the Go To icon. You can now enter in a web address. Type something like 'www.google.com' to start with.

Let me know if you get the same error message after doing this.

Re: SE ELM wifi problem

Tue, 31 Jan 2012 16:04:40 GMT

http://www.flickr.com/photos/luoslav/6796142823/

This is what i see when i open Orange world, I also tryed to insert some urls but same error all the time. Perhaps orange world isnt loaded because of that error.

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 16:10:10 GMT

Okay, if you press the left selection button which is the icon of a spanner, you will see the 'www' icon I was referring to. If you get the same error even after trying to access sites such as Google, this would indicate that your Wi-Fi router is not allowing your handset access to use the connection.

The best way to resolve this is to slightly lower the security on your Wi-Fi router and ensure that your handset is in the listed of approved devices. If you're unsure how to do this, you'd need to contact your router manufacturer.

Re: SE ELM wifi problem

Tue, 31 Jan 2012 16:11:45 GMT

I already tryed to disable password protection on my router but still same results

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 16:15:53 GMT

Have you tried any other router?

I'd suggest making sure your handset is in the approved devices list within your router settings also as this is required.

Do you by any chance know the IP address of your router? If you provide this, I will edit your post to blank it out once I have read it.

Re: SE ELM wifi problem

Tue, 31 Jan 2012 16:19:47 GMT

http://www.flickr.com/photos/luoslav/6796228267/ my router settings

********** is adress that was assigned by my router to my SE ELM

Message was edited by: Aimee-SEAnswers

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 16:30:59 GMT

Okay, thanks for this. Is there any other router you can try with to see if you get the same error?

If possible, please provide a screenshot of the DHCP settings and the IP range?

Re: SE ELM wifi problem

Tue, 31 Jan 2012 16:34:14 GMT

Not now...ill try find some in near future and ill tell you.

http://www.flickr.com/photos/luoslav/6796307725/

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 16:49:41 GMT

Brilliant thank you.

Please could you repeat the last 3 digits of the IP address from the phone?

Re: SE ELM wifi problem

Tue, 31 Jan 2012 16:52:45 GMT

***.***.***.133

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 17:25:11 GMT

Please could you try entering the below in the web address field on your phone to see if you can access the page?

64.233.183.99

Re: SE ELM wifi problem

Tue, 31 Jan 2012 17:31:52 GMT

still same error 😕

Re: SE ELM wifi problem

Aimee — Tue, 31 Jan 2012 17:35:34 GMT

I see. Okay, I will need you to try with a different router before we could try any further troubleshooting. If you try this whenever you get the chance and get back to me with the results.

If the other router works fine, this would indicate a problem with the set up of the router. If you get the same issue, you may need to try repairing the software in the handset through PC Companion.

Let me know how you get on.

Re: SE ELM wifi problem

Tue, 31 Jan 2012 17:44:09 GMT

I just called to my causin an he have same phone with same router and he have no problem with it. I also updated my software with "Update service" program which i downloaded from official site.

Thank you very much for your time and for your help for now. I will surely write if other wifi spots do the same "thing".

Re: SE ELM wifi problem

Fri, 03 Feb 2012 10:38:01 GMT

I found that the Elm will not connect to https (SSL) sites if WiFi is on and Content Sharing is enabled for the WiFi connection in use. The error message is 'Communication error. Try again, turn off WiFi or...' Switching off Content Sharing allows access again - clearly a bug. This might not be related to your problem but, if it is, I hope it helps.

Re: SE ELM wifi problem

Sun, 05 Feb 2012 05:09:39 GMT

Hey Luo, I have also faced the same problem when I bought this phone...but now i'm out of it...you can acess your wi-fi internet by changing your sim card...I have also done like this and now my my wi-fi is working properly....:smileyhappy: