topic Re: facebook application - error message while loading the page. in XPERIA archive

facebook application - error message while loading the page.

Fri, 23 Dec 2011 14:48:22 GMT

Hi,

I'm having problem with facebook application on my Xperia arc S,

error message after login - 'an error occured while loading the page'.

but its fine when I'm using it through the browser.

can anyone help.

Thanks

Re: facebook application - error message while loading the page.

slimshaddy — Fri, 23 Dec 2011 19:02:16 GMT

go to setings > applications > storage use

find facebook , clear everything and uninstall updates..

then again log in and see..

Re: facebook application - error message while loading the page.

slimshaddy — Fri, 23 Dec 2011 19:03:01 GMT

what are you using 3g or wifi..??

are you able to connect to other phone applications like youtube and gmail ..?? ( not in the browser , in the phone itself )

Re: facebook application - error message while loading the page.

Sat, 24 Dec 2011 10:57:44 GMT

Thanks for the reply. but its still the same... I cleared the cache, also the data and uninstalled the updates. the error message is still happening for the news feeds, messages and profile wall. Once I did phone reset also around 5 days back because of this problem. No idea whats going on.

I' am using wifi and I can able to use every other application like youtube and gmail in the phone itself.

awaiting

Message was edited by: shijarsam

Re: facebook application - error message while loading the page.

Sat, 24 Dec 2011 10:59:17 GMT

wifi, yes i can use everyother application.. only the facebook application has the problem.

Re: facebook application - error message while loading the page.

slimshaddy — Sat, 24 Dec 2011 15:50:41 GMT

hmm..thats strange...

open android market , find facebook and update your facebook application..there must be one update..

if that also doesnt solves the problem..

backup all your files and factory data reset your phone ( settings > privacy )

this will delete all phone's data so backup phone files.. this will not affect memory card

Re: facebook application - error message while loading the page.

Sun, 25 Dec 2011 11:29:46 GMT

I did the updation.. still the same..

also I reset again the phone today to factory settings as I told you I did 'settings reset' 5 days back also.

When I logged in for the first time, the page is opening and press back and when I tap news feed or message or profile wall again it displays the same error message and then white blank page. These thing happening with me from the first day itself when I bought the phone a week ago.

What will be the next option?

please help.

Re: facebook application - error message while loading the page.

AlanH — Sun, 25 Dec 2011 12:57:47 GMT

try going to your facebook account via web then revoke or remove Sony Ericsson Xperia from App Settings. Then run again Facebook on your mobile, it should prompt you for permission.

Re: facebook application - error message while loading the page.

Sun, 25 Dec 2011 15:50:39 GMT

I did it. after that I clear the cache and data, uninstalled the updates.

Still having the same problem...

Re: facebook application - error message while loading the page.

slimshaddy — Sun, 25 Dec 2011 17:30:20 GMT

dont know why you are getting this problem,,,m:smileyconfused:

wait for any other users to reply..

or just go to a service centre nearby and get it checked..

Re: facebook application - error message while loading the page.

Markus1 — Fri, 30 Dec 2011 11:22:21 GMT

Can you try with someone else's Facebook account just to rule out this is not related to yours?

Re: facebook application - error message while loading the page.

Sat, 31 Dec 2011 07:01:13 GMT

oohh yessss... its working from another account.... what will be the reason? do you have any idea... do you want me to uninstall any application. I already uninstalled sony ericsson xperia from the app settings in facebook.

Thank you so much

Re: facebook application - error message while loading the page.

Sun, 01 Jan 2012 11:20:06 GMT

can anyone help that why can't I open my facebook account in sony xperia arc s, I tried in different xperia also... its still getting the same error message... but its fine when i login in nokia phones,,!!!!

Re: facebook application - error message while loading the page.

slimshaddy — Sun, 01 Jan 2012 14:51:22 GMT

check your privacy settings..

Re: facebook application - error message while loading the page.

Markus1 — Mon, 02 Jan 2012 08:00:03 GMT

If it's working with a different account it could very well be your account settings that are causing the problem. Have a look at your Facebook settings and see if you have secure browsing activated (Account settings > Security). If you do, try to inactivate it and then try again.

If not, have a look at these two account's settings and try to find out what's different between these.

Let me know if you come up with a good answer on this since I'd very much like to know what could be causing this.

Re: facebook application - error message while loading the page.

Fri, 20 Jan 2012 15:18:23 GMT

@Markus: It was not working when I changed the security settings (secure browsing) too. I also tried different settings, but still was the same untill yesterday.

yesterday I installed a game (contract killer) and I entered FB login details because in the game it was asking for it, After that when I tried with the FB application again.., amazingly its working without any errors now... no idea how is this happened?

anywayzzz thanks for all the support too all of you..

Re: facebook application - error message while loading the page.

slimshaddy — Fri, 20 Jan 2012 16:55:25 GMT

great :smileygrin: