topic Re: Xperia Neo Problem while Updating in XPERIA archive

Xperia Neo Problem while Updating

Thu, 01 Sep 2011 08:53:13 GMT

Hello,

I have just updated my XPeria Neo to v4 software. Everything was looking good, it said update was complete. Then it asked me to remove my battery and power it on. I removed the wire and it showed me a warning that update failed and it stopped working.

It now shows a warning sign and a small phone below it and it keeps restarting.

Re: Xperia Neo Problem while Updating

KrazyD — Thu, 01 Sep 2011 09:26:48 GMT

Hi there

What you will need to do is reinstall the software using either Sony Ericsson PC Companion or Sony Ericsson Update Service.

Re: Xperia Neo Problem while Updating

Fri, 14 Oct 2011 19:43:32 GMT

i have tried re connecting it to my computer, i have got the PC companion thing but it doesntick up the phone. i tried disconnecting it then put it back in it tried to connect but my phone shut down then it lost its connection???

Re: Xperia Neo Problem while Updating

Josh — Wed, 19 Oct 2011 19:32:11 GMT

Are you using the latest version of the PC Companion?

Re: Xperia Neo Problem while Updating

uliwooly-wooly — Wed, 19 Oct 2011 19:35:50 GMT

try Update Service instead

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

also if the problem persists then turn off your firewall/antivirus if the problem persists then restart your computer on safe mode then use Update Service

or on your phone

settings -> about phone -> software update

Re: Xperia Neo Problem while Updating

uliwooly-wooly — Wed, 19 Oct 2011 19:36:46 GMT

you can always manually update your phone, this is how

http://talk.sonyericsson.com/message/110585#110585