topic Re: Experia X10 Sensuous Black Design failure in XPERIA archive

Experia X10 Sensuous Black Design failure

Sat, 25 Jun 2011 21:02:28 GMT

I have a serious trouble with the USB connector.It never charges,however the red light keeps blinking now and then.The phone was purchased in Feb 2011 and hardly used for 3 months.The service centre at Switzerland denied my req

euest to replace or repair the phone sin
ce they claim it is a mechanical damage.I am at loss to understand the provided USB cable is too heavy which means a design fault.Compared to such equivalent models whe
Brein the USB cable is quite slim.Do you have a solution for this as the service centre has asked me to dump the phone.Wow,what a way to treat customers.X10 sucks..... pure waste of investment for such faulty design model.
me
y

Re: Experia X10 Sensuous Black Design failure

Uliwooly — Sat, 25 Jun 2011 21:06:59 GMT

try a different micro USB cable

Re: Experia X10 Sensuous Black Design failure

Sat, 25 Jun 2011 21:09:55 GMT

Tried with another micro USB too but never gets charged.

Re: Experia X10 Sensuous Black Design failure

Uliwooly — Sat, 25 Jun 2011 21:18:44 GMT

what happens when you connect your X10 to your computer ?

Re: Experia X10 Sensuous Black Design failure

Sat, 25 Jun 2011 21:24:16 GMT

Nothing happens. Doesnt charge at all just few red light blinks.

the service center sent back the phone claiming mechanical damage though under warranty. They asked me to dump it.......

Re: Experia X10 Sensuous Black Design failure

Uliwooly — Sat, 25 Jun 2011 21:32:17 GMT

that doesn't sound right, you should contact any SE moderator from this forum

http://talk.sonyericsson.com/people?sort=statusLevel&showDisabledUsers=false&showExternalUsers=false&resultTypes=COMMUNITY&view=&start=0&prefix=&tag=&query=&onlineOnly=false&recentlyAddedOnly=false&searchFilters%5B0%5D.fieldID=1&searchFilters%5B0%5D.value=&searchFilters%5B1%5D.fieldID=2&searchFilters%5B1%5D.value=&searchFilters%5B2%5D.fieldID=4&searchFilters%5B2%5D.minValue=&searchFilters%5B2%5D.maxValue=

Re: Experia X10 Sensuous Black Design failure

Sat, 25 Jun 2011 21:41:47 GMT

I agree with banubalaji77. Though my phone is completely in working condition, I agree Sony Ericsson, being such a top organization, does not have the experience in designing USB power cables which can be supported by a such a small mini usb jack on the device. Definitely, there is a high possibility of mechanical overload and a damage to the pcb. I was such a pro Sony Ericsson fan on all previous models, but off late they are losing their marketshare with such faulty products to market.

Re: Experia X10 Sensuous Black Design failure

Sat, 25 Jun 2011 21:43:07 GMT

Well said...

Re: Experia X10 Sensuous Black Design failure

Thu, 13 Oct 2011 09:12:07 GMT

Can anyone please help in this regard as I am having the phone without being used it for 3 months.Its still under warranty.The Swiss service centre has returned it without repairing claiming a huge amount if repaired.But as far as I understood the Terms & conditions given in the manual they have to replace or repair the device without charging the customer if its under warranty period.Kindly look into it.

Re: Experia X10 Sensuous Black Design failure

uliwooly-wooly — Sat, 15 Oct 2011 16:35:20 GMT

Contact a SE Administrator, bc SE should repair or replace your phone

Re: Experia X10 Sensuous Black Design failure

Sat, 05 Nov 2011 09:57:48 GMT

After finding out from Sony Ericsson India that such cases is eligible for a free replacement mobile under warranty period is possible,I again contacted the service center in Switzerland since it was purchased here.They finally agreed to replace.However it was a tough task.It is to be noted that customer service is not consistent across geographies.Be aware.Your bargaining power is important in europe.