topic Re: Satio Firmware/Support in XPERIA archive

Satio Firmware/Support

huggons — Tue, 05 Oct 2010 17:53:08 GMT

Just got off the telephone to Sonyericsson in the UK. I have been informed that the statement that Jeff has made is NOT on behalf of Sonyericsson and he may have been speaking on behalf on the Dominican Republic. I am told that the below statement still applies and that Satio support has not been withdrawn. My case reference number is 88532291. I have also officially made Sonyericsson aware of the petition at http://www.gopetition.com/petitions/satio-software-update/signatures.html.

Jeff can you please explain why you have made the statement if this is not official.

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Re: Satio Firmware/Support

Wed, 06 Oct 2010 10:28:07 GMT

hi !

i think, both point of views may be correct...and official.

one - the "internal" official wording is, that there will be done nada anymore.

the second - the "external communication" wording- is that it will be further development...due to the fact,

that there are still great numbers of unsold new satio handsets out there..that would

never get out of the box at a customer....

so I would guess, after the christmas sales, when all is said and done, it may be

that an official statement will be made, that can be 1:1 what jeff told us already.

betrayal? yes if we could proof it, but the satio buyers will be at the short end of the stick anyways.

beware....SE products can harm your mental health and account balance due to the need of

buying a functioning phone ... at least i expect all "printed on the box" specs to be working in that

price range.

what do you think?

and if i may say so....i dont care if a sw update includes a "upload to social xyz" i expect at least

all well documented bugs to be fixed FIRST, before anything else

Re: Satio Firmware/Support

Jeff — Wed, 06 Oct 2010 13:54:05 GMT

To clear up any confusion: I reside in the Caribbean, but my office is aligned with North America, so that is my area of high knowledge.

When posting here on the Support Forum, every comment is global unless otherwise noted as only valid for a certain region/carrier.

The Sony Ericsson Satio will not receive a software update in the future, as noted by Fredrik Mansson here at this link:

http://blogs.sonyericsson.com/products/2010/08/16/xperia%E2%84%A2-x10-mini-awarded-european-mobile-phone-2010-2011/comment-page-1/#comment-56511

This is our official statement that applies globally for the Sony Ericsson Satio.

Re: Satio Firmware/Support

Wed, 06 Oct 2010 15:11:20 GMT

well then, that calls for complaints and refunds!

even if SE doesnt seem to care about already satio users, there are still big numbers of satios out there in stores....

the fact that SE seems to know that there are (too) many faults on the SW and FW of the phone, they wont fix it.

being aware of selling faulty goods and not ready to fix them is a crime in EU!

they just called it a day on SW updates and as i would call it REPAIR OF A FAULTY SHIPPED ITEM

the fact that SE now officially doesnt seem to repair the faults, is a reason to get a full refund, at least to european standards, cause

customers arent supposed to deal with faulty technical items as the 2 granted repair options by the producer wont happen...

so SE is shooting themselves in their own foot.

i will inform customer organisations to the fact that SE will not act to european law and

will get them into the media,

it cant be really happening, that customers get ripped off their hard earned cash, in satios case too many for what you get,

and then after thexy got the money, they just say, SORRY; ITS TOO COMPLICATED, we throw in the towel

and tough luck for the customers, guess they´ll have to buy a new phone if they want to have one, thats working properly.

and dont forget: who spreads out bad karma, will get bitten by that one himself!

i guess no pixxed off satio buyer will ever getting fooled again by SE

Re: Satio Firmware/Support

huggons — Wed, 06 Oct 2010 21:38:03 GMT

I have Spoken to Sony Ericsson UK again today to make them aware of Jeff’s reply and the statement from Fredrik Mansson. Sony Ericsson UK maintain they know nothing of this “official statement”.

Sony Ericsson UK will be looking into this and contacting me with the outcome of their investigations.

If nothing else this clearly demonstrates what a shambles the company is in. How any global brand can find itself in such a ludicrous situation truly beggars belief.

Re: Satio Firmware/Support

Aimee — Thu, 07 Oct 2010 15:22:14 GMT

Hi,

Firstly, I wish to offer my apologies for the confusion between the Support Forum and our UK Contact Centre.

I have arranged for a member of our UK support team to contact you further regarding this. They will then be able to discuss and explain the situation to you in as much detail as possible. This will all remain recorded under your ticket reference: 88532291.

Re: Satio Firmware/Support

Thu, 07 Oct 2010 17:16:57 GMT

Hello.

I have Sony Ericsson Satio.

I am trying to get new software for about 6 month.

Currently running R1CA037. I know there is R2AK006.

When trying to update. Got "Your phone already have latest software".

I wrote to support team. No Answer.

PLEASE HELP.

This is my last hope...

Thanks.

Re: Satio Firmware/Support

huggons — Tue, 12 Oct 2010 16:56:44 GMT

Can you tell me when I should expect a call, as I have not heard anything as yet.

Re: Satio Firmware/Support

Aimee — Wed, 13 Oct 2010 08:02:11 GMT

Hi,

Our support team have been trying to contact you on the telephone number you provided when you contacted the Call Centre but have been unsuccessful. If you have an alternative contact number we can try, please could you send me this in a Private Message?

Re: Satio Firmware/Support

huggons — Wed, 13 Oct 2010 14:34:30 GMT

Thanks for you reply. I have no missed calls or voicemail messages, so I am not sure what number they are calling.

PM sent to confirm telephone number.

Re: Satio Firmware/Support

huggons — Thu, 14 Oct 2010 16:44:27 GMT

Any update?

Re: Satio Firmware/Support

Aimee — Thu, 14 Oct 2010 16:58:01 GMT

Hi,

Our support team have tried to contact you earlier today on the number you sent me in a PM. I have sent your details through for them to try to contact you again now. I hope this helps.

Re: Satio Firmware/Support

huggons — Thu, 14 Oct 2010 17:30:22 GMT

I have now spoken to Sony UK, who have confirmed that there will be no further software updates for the Satio.

It has been agreed that I will be return my handset to Sony, to enable them to investigate why, when recording video, the sound quality is so poor/low.

Re: Satio Firmware/Support

Thu, 14 Oct 2010 17:52:54 GMT

well... i am new to the satio forum, but what difference does it make, to investigate whats the reaseon, if they will not fix it?

if they discontinue updates and development?

thats similar to look why the car engine isnt starting, before you put the vehicle to the junkyard and wreck it!

Re: Satio Firmware/Support

Tue, 01 Mar 2011 04:43:19 GMT

Hi i m Rahul tyagi from india and i m working in clinical research field... and i need some help from your community... even after so many messages and emails and phone calls till now i havent got any answer regarding my problems...

i m really frustrated by Sony ericsson india repair and company policies which are not at all customer friendly..

i brought a Sony Ericsson C905 imei n.o 356810036816587 on dated 27/05/2010 which has one year warranty.....

after sometime it has some charging issues so i went to Sony ericsson authorized center in Laxmi nagar ( H R services Laxmi nagar) they took my phone and i got a slip for that my workorder n.o was SE310HLN10087.....

after so many mails i sent to sony ericsson india and after continous dialogue between me and company representatives and complaining against this (complaint n.o 89522336).

I got to know on 8 Feb 2011 that my phone was not repaired and they are swapping out my cell with U1 Satio.

On 10 Feb only after full assurance i got from Sony ericsson manager Minakshi i agreed to take that phone.... i am using this cell phone now and it really creating me trouble it crashes again and again even my important calls some times lost because of this on and off scenario of this phone. dont know what to do with this scrap.......

i really want some solution as soon as possible or i will took some legal action against Sony ericsson india. as this is really frustrating that your company do these kinds of frauds with your customers.

Dr Rahul tyagi

8802647411

rahultyagicr@gmail.com,

physiorahul85@yahoo.in

Re: Satio Firmware/Support

Tue, 01 Mar 2011 23:38:53 GMT

Hey Huggons,

Did you ever send your phone back? Did they resolve/report back what was wrong with it?

Re: Satio Firmware/Support

4u2nv_jaco — Mon, 27 Oct 2014 01:15:41 GMT

i baught a sony ericsson satio (U1i),brand new.used it for one month.then it just started showing the startup logo.have taken it in .no 1 has opened it,just tried to update the software.but no luck.they say its a factory fault.does sony or ericsson not care about satisfied customers or how their products work.wot do i do with a product that i cant use.and the store doesnt wanna exhange it or give my money back.now im asking sony itself.and hoping 2 get an answer pls.if simba can send a person a box of chips for one packet that wasnt rite or cadbury.then y cant a uge company like sony atleast just give u a new phone.in exchange for the satio that has firmware problems.and its a common satio problem.pls us loyal sony ericsson customers.thanx.my cell no is