topic Re: Lost phone lock code in XPERIA archive

Lost phone lock code

Thu, 20 Oct 2011 20:19:55 GMT

Hi,

Ive lost my phone lock code. Do I have to "hard reset" the phone or enter a NCK code? If so where would I find the code?

Thanks

Re: Lost phone lock code

Dr_Chris — Thu, 20 Oct 2011 21:00:56 GMT

You need to take to a service centre to get it unlocked.

Re: Lost phone lock code

Thu, 20 Oct 2011 21:55:13 GMT

A Sony service center? Ive called the Sony support number from this site but was told they wouldnt help me.

Re: Lost phone lock code

Dr_Chris — Thu, 20 Oct 2011 22:02:21 GMT

That's very strange.What reason did they give you? Are you sure it's the phone lock code or the network unlocking code you're talking about?

Re: Lost phone lock code

Fri, 21 Oct 2011 00:13:59 GMT

LolI thought so too. I was told that the phone was out of warranty (which didnt matter since I offered to pay to have it repaired). And its the phone lock code. The SIM is fine but im assuming I inadvertantly put the additional phone lock code in play. As far as the network code (NCK?) I kept coming across instructions to get to the screen to enter a NCK code.

Re: Lost phone lock code

Fri, 21 Oct 2011 00:52:26 GMT

I wonder if the SE Update service will help.

http://dl-www.sonyericsson.com/cws/download/1/110/61/1317636927/Update_Service_Setup-2.11.10.7.exe

Download, install and launch the update service on the PC. Follow the onscreen prompts.

Re: Lost phone lock code

Dr_Chris — Fri, 21 Oct 2011 10:53:04 GMT

The phone lock code cannot be recovered, if you have forgotten it, so the phone has to be unlocked by a service centre.The SIM lock code, if forgotten, can be overidden by using a PUK (Personal Unblocking Key) code which is specific for the SIM card and you can obtain it from your mobile network, or sometimes the PUK code is printed on the SIM card holder.As for the NCK (Network Code Key) code, this is needed to unlock the phone from a particular network and is usually available by that network.

Re: Lost phone lock code

Sat, 22 Oct 2011 01:47:52 GMT

Thank you for defining that for me. As there arent any near me and since Sony will not repair it I guess thats it.

Re: Lost phone lock code

Sat, 22 Oct 2011 01:48:51 GMT

Thanks I will try and let you know if that does anything.