topic Re: Xperia Arc Mic (microphone) problem in XPERIA archive

Xperia Arc Mic (microphone) problem

Tue, 31 May 2011 15:55:55 GMT

Hi,

My Arc (absolutely fantastic phone up until this point!) appears to have developed a fault, whereby no-one can hear me. Not the greatest fault for a phone to develop!!

The phone itself has not been dropped or phyiscally damaged in any way.

Basically, when I call people, or they call me, I can hear my own voice echoing through the phone and out of its own earpiece, but the other party cannot hear a word I say. If I mute the phone, then the general background hiss at the other end stops. I've also tried setting the phone to speaker, but people still cannot hear me.

I have tried doing a settings reset, and then reluctantly, a full factory reset on the phone, but I still have the same problem.

If I use the speech recognition for navigation, I can see the mic levels moving up and down when I talk, but the phone never registers that I've spoken, and just remains on the speech input screen.

At first I thought it would be a software fault, so have tried fully removed the battery, and its only since I've done the full factory reset that I've grasped the seriousness of the fault.

Now, I have no insurance on this phone with my carrier, but assume that I can get this swapped under warranty if I take it a service centre and they deem it to be a technical fault with the phone? Before I get to this stage, is there any other troubleshooting steps that I could perform? It says that there are two MIC's on this phone, can I try and invoke the other MIC instead or is that simply for echo cancellation... could something have gone wrong with this feature? Can i test it by disabling it in any way?

Thanks in advance!

Re: Xperia Arc Mic (microphone) problem

Uliwooly — Tue, 31 May 2011 22:13:56 GMT

how come you don't want to repair your phone with the Update Service?

http://www.sonyericsson.com/cws/support/softwaredownloads/detailed/updateservice/xperiaarc?cc=gb&lc=en

Re: Xperia Arc Mic (microphone) problem

Uliwooly — Tue, 31 May 2011 22:14:49 GMT

don't be afraid of losing anything just do the following

install Backup & Restore App (to back up your contacts, call log, apps, mms, sms, bookmarks, etc)

http://talk.sonyericsson.com/message/65988#65988

Re: Xperia Arc Mic (microphone) problem

Uliwooly — Tue, 31 May 2011 22:15:29 GMT

if you don't want to use the backup & restore app then

or your SMS use

backup & restore SMS

https://market.android.com/details?id=com.riteshsahu.SMSBackupRestore&feature=search_result

and for your MMS use Save MMS

https://market.android.com/details?id=com.schwimmer.android.mmsextract&feature=search_result

just to play it safe sync your contacts w/ google if you haven't already

open your phonebook

press MENU button -> tap on Send Contacts -> select all -> send it to your email

on your computer

-> download the file -> go to your gmail -> click on contacts -> click on more actions -> on the drop down menu click on "import" -> choose the file -> and click import

one last thing

Don't worry so much about backing up your apps

on your computer go to

market.android.com -> log in -> click on My Library -> and send all your apps to your phone

Re: Xperia Arc Mic (microphone) problem

Wed, 01 Jun 2011 09:34:31 GMT

Hi uliwully,

thanks for your response.

I neglected to mention that I am unable to do repair as the system becomes completely unresponsive when it attempts to install the SEMC drivers.. I've found some information online regarding fixing this issue, (I use Kaspersky, so assume this is at fault) and will follow that later today... I'll let you know how it goes.

I had already done a full factory reset, so I had to back up my msgs, contacts, apps etc, anyway.

Thanks

Re: Xperia Arc Mic (microphone) problem

Uliwooly — Wed, 01 Jun 2011 18:36:52 GMT

ok let me know, you can also try to reboot on safe mode then run Update Service

Re: Xperia Arc Mic (microphone) problem

Tue, 23 Aug 2011 20:52:32 GMT

hi unhappy customer!

Any update on your SE ARC's mic problem. I have exactly the same problem now. I'm using the headset whenever I make and receive calls. I will take this 2 week old phone to a service center the next day.

Hope to hear any updates from you. Thanks

Re: Xperia Arc Mic (microphone) problem

Wed, 24 Aug 2011 02:41:52 GMT

I think if you still face problems with your mic, since your phone is still under warranty, it would be a good idea to bring it to a SE service centre or where you bought it from for them to diagnose the problem.

Re: Xperia Arc Mic (microphone) problem

slimshaddy — Wed, 24 Aug 2011 04:00:24 GMT

Open the Dialer and press this *#*#7378423#*#*

and then select service setings

there u can check dift softwares and hardwares by urself..

just try it..

Re: Xperia Arc Mic (microphone) problem

Mon, 26 Sep 2011 09:52:30 GMT

My phone has same issue. Callers say I sound muffled. Two things now wrong with my new Arc. Not happy.

Re: Xperia Arc Mic (microphone) problem

slimshaddy — Mon, 26 Sep 2011 12:45:03 GMT

check my above suggestion.

Re: Xperia Arc Mic (microphone) problem

wfaddah — Sat, 24 Dec 2011 17:55:40 GMT

I have ARC S, and i am having the same problem... LT18A

1- when the phone sets for a while, someone calls me, i can hear them but they won't hear me.

2- i have done a factory reset and deleted everything... Problem not solved

3 - I have repaired the phone using SE update service, as companion pc was having wininit.exe issues, it fixed the problem, HOWEVER, after downloading couple of applications, the phone started doing the same problem. starting to think that perhaps a certain app is causing it.

4- i have repaired the phone for the second time and i am not downloading any apps to see if the phone will develope the same ( no one can hear me, when recieving a call) ...

i have tried the suggestions mic is fine, when i make calls, its fine its only when recieving a call i am screwed. oh and i have never ever dropped this phone... it has to be some sofware issues please if anyonenknows something or experiencing the same problem, say something.

oh and another thing, when you reset or repair what sucks is you have to enter At&t internet setting manually, its kinda frustrating

Re: Xperia Arc Mic (microphone) problem

Royal — Mon, 17 Jun 2013 12:09:19 GMT

i have the mic problem.

listner always became unable to what i am saying. whn i run Test Application to check my mic. it works finely there but during call the mic dnt respoce 😕

Re: Xperia Arc Mic (microphone) problem

Royal — Mon, 17 Jun 2013 12:09:36 GMT

i have the same problem as u have mentioned 😕