topic Re: Cedar - Gmail configuration in XPERIA archive

Cedar - Gmail configuration

Fri, 14 Oct 2011 10:57:13 GMT

I am unable to setup my default mail client on SE Cedar to access my Gmail account. The phone tries to connect and gives an error "Server not found". My phone's internet connection works fine, and my Gmail account is configured to forward messages to mail clients, as I am able to use 3rd party mail apps like Mobiquus.

Re: Cedar - Gmail configuration

Dr_Chris — Fri, 14 Oct 2011 11:06:38 GMT

Did you use the phone's email set-up Wizard to configure the Gmail client?

Re: Cedar - Gmail configuration

Fri, 14 Oct 2011 11:17:14 GMT

The wizard did complete successfully and when it came to downloading emails it threw up an error "Cannot connect to server".

Re: Cedar - Gmail configuration

Sat, 15 Oct 2011 04:42:59 GMT

is your internet acount see in ur EMAIL setting and choisee web and not wap or gprs I hope help u :smileygrin:

Re: Cedar - Gmail configuration

Dr_Chris — Sat, 15 Oct 2011 16:30:43 GMT

In that case, go to your Email Settings and make sure that under both the Incoming server (IMAP) and the outgoing server (SMTP), the Connect using option is set to the same data account as the one under Internet settings in the Connectivity settings of your phone.

Re: Cedar - Gmail configuration

Sat, 15 Oct 2011 17:55:35 GMT

I have already done that, in fact the blue globe does come on the top left of the screen indicating successful connection, but then immediately I get the message "Cannot connect to server". And thanks for helping out.

Re: Cedar - Gmail configuration

Sat, 15 Oct 2011 17:56:26 GMT

It is web, but not helping. Thanks for helping out.

Re: Cedar - Gmail configuration

Dr_Chris — Sat, 15 Oct 2011 21:46:26 GMT

In that case, try updating/reinstalling the software with the SE update service and/or a phone repair via PC companion, and failing that, a master reset.Remember to back up your phone on PC/PCcompanion/memory card beforehand.

Re: Cedar - Gmail configuration

Sun, 16 Oct 2011 04:07:52 GMT

The PC companion says that my phone is already up to date. How do I do a master reset? Do you mean restoring factory settings?

Re: Cedar - Gmail configuration

Dr_Chris — Sun, 16 Oct 2011 08:56:30 GMT

Yes, a master reset is restoring the phone to factory settings: Main menu--Settings--General--Master reset--Reset all. With PC companion, go to Support zone and select the Repair option which will end up re-installing the software.Let me know if either of these actions work.

Re: Cedar - Gmail configuration

Sun, 16 Oct 2011 14:32:50 GMT

I tried both, first did a master reset - reset all and then did a repair. Tried to cofigure mail client after either procedure, no luck.

Re: Cedar - Gmail configuration

Dr_Chris — Sun, 16 Oct 2011 17:06:58 GMT

In that case, I would suggest configuring an email client for a different email provider and see if the same thing happens, in order to give you an indication of whether it's a general problem with the phone or just specific to Gmail.

You might also want to post the Gmail settings, so that I can compare them to the ones on my phone and see if there are any differences.

Re: Cedar - Gmail configuration

Sun, 16 Oct 2011 18:05:32 GMT

I tried configuring the mail client for my Yahoo mail account, exactly the same problem. The settings for the Gmail account -

Incoming: IMAP4

Server: imap.gmail.com

Encryption: SSL

Port: 993

Outgoing: SMTP

SMTP authentication: Same as IMAP4

Encryption: SSL

Port: 465

Re: Cedar - Gmail configuration

Dr_Chris — Sun, 16 Oct 2011 21:28:15 GMT

Those are the exact same settings that my W995's email set-up wizard downloaded and they work fine for my Gmail account. Since your Yahoo account is also giving you the same problem, there are appears to be an issue with the phone's internet connection as the error messages "cannot connect to server" and "server not found" (which I also get occasionally when trying to access emails) would indicate that. I can only suggest you redownload your mobile provider's internet settings and failing that, try a different mobile provider or different setting as in some cases, you can actually use another provider's internet settings, depending on whether they are running off the same network, i.e., Virgin and Orange, which both use T-Mobile.Which provider are you using?

Re: Cedar - Gmail configuration

Wed, 19 Oct 2011 08:51:51 GMT

I am in India now. I have tried 3 operators in the past couple of days, same problem on all of them.