topic Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc in XPERIA archive

Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Mon, 16 May 2011 07:57:30 GMT

Could you please help me out? What Happened for Xperia Arc??

The error I am receiving from the phone's Exchange Activesync is "Setup could not finish: Cannot connect to server"

I am not a new user of Andord, and I don't have this setting up problem with all my old android phones!

I have tried 'Nitrodesk' Touchdown and it works!

As 'Nitrodesk' is a paid software, how can I fix the active sync that comes with the phone?

Please help and see what I can do?

Thanks!

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Mon, 16 May 2011 12:11:50 GMT

Hello,

I have the same issue when setting up ActiveSync with Windows Live.

It works fine with other Android phones, but not with SE Xperia Arc.

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Mon, 16 May 2011 12:22:03 GMT

I am now searching for solutions...... thru the web.

But there is still no answer. If I found any solutions, I will post it here.....

PLEASE HELP!!!!

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Wed, 09 Nov 2011 10:24:50 GMT

Hi horacetse1874,

I've the exact same problem, with the same "solution"...

With RoadSync or TouchDown (Exchange for Android 2.x) it simply connects to the server on the first config attempt.

If I try to make the same (or the most similar possible) configurations on the Mail app, or through the Add Account > Exchange Corporate > and so on I get the "Setup could not finish: Cannot connect to server"...

On my ActiveSync's IIS logs, I have no entries of my user even trying to connect to Exchange 2003 SP2...

So, clearly, it's an issue with the Mail app, or in the way that the Sony Ericsson's software handles the ActiveSync protocol/connectivity.

Has anyone came accross a SOLUTION, rather than installing an another-3rd-party-app for Exchange mail?

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

TrevorJansen — Tue, 22 May 2012 08:32:37 GMT

it's a pretty old tread 2011 . . .

But I have the same issue with a new SE Ray . . . no connection to Exchange, while others like HTC and Samsung (and the iP-family) also connect in one easy setup . .

Dont want another third party tool, just the email !

Please Help ! ! ! ! !

My question in the Ray Discussion . . .

In the first screen I place my email adress ( like > first.last@ mine.com ) and password

After that it asked to fix the settings for Exchange

domain/username > mine\first.last

password > *******

server > mail.mine.com

use of SSL

I accept everything, but it's not working . . it's continues saying Waiting for synchronisation

Please help . . cause i need this one (with out installing an special app)

android 4.0.3

kernel 2.6.32.9-perf

build 4.1.A.0.562

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Fri, 15 Jun 2012 04:33:59 GMT

I have experienced this problem also,

I found out that I entered wrong exchange server.

I thought it was under:

Mailbox properties > General [tab] > Advanced > General [tab] : Microsoft Exchange Server

-but then I was not able to setup successfully.

The url found below worked for me:

Mailbox properties > General [tab] > Advanced > Connection [tab] > Exchange Proxy Settings : Connection Settings URL

- voila! Success

I hope it helps.

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Wed, 20 Jun 2012 07:22:24 GMT

I have exactly the same problem trying to set my new xperia ray with my company e-mail account.

HTC's Motorolas that ran also Adroid work perfectly. I don't understand why Ericson have not fixed the problem.

Did you find a way to pass the problem and beeing able to finaly connect to exchange server and set up the account?

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Wed, 20 Jun 2012 09:47:12 GMT

I have also problems with EAS since update from 2.3.4 to 4.0.4 (Build 4.1B.0.431)

I tried all approaches, but none of them works on my Xpria Arc!

(I did not undersand the last solution from Ecca, I cant find this settings?)

Support -> please help!

PS: isn´t there a new release?

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Fri, 22 Jun 2012 03:34:44 GMT

Sorry to confuse. I was talking about where to find Exchange Server address from Outlook.

So you may input the said address in Xperia mobile unit:

Accounts and Settings > Add Exchange Account > [input email add and pass > Next] > Server settings : Server

In my case, I also had to check "Accept all SSL certificates"

I hope it helps.

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Wed, 25 Jul 2012 07:09:29 GMT

You can try the following. It worked for my case.

If your e-mail account is MyName@Mycompany.com then instead of entering during the e-mail setup proceess MyDomain\MyName

try

MyName@MyDomain.root.Mycompany.com

I am pretty sure that it will work.

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Wed, 25 Jul 2012 07:19:02 GMT

If your e-mail is MyName@Mycompany.com

You can try the following during set-up process

Domain\UserName : MyName@Domain.root.Mycompany.com (ask your admin to provide the full path or find it by looking at your Outlook settings on your desktop)

Password : (enter you exchange password here)

Server : ZZZ.Mycompany.com (Ask your admin, use the same you used for the third party client that works)

I am pretty sure that it will work.

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

Wed, 25 Jul 2012 07:21:57 GMT

If your e-mail is MyName@Mycompany.com

You can try the following during set-up process

Domain\UserName : MyName@Domain.root.Mycompany.com (ask your admin to provide the full path or find it by looking at your Outlook settings on your desktop)

Password : (enter you exchange password here)

Server : ZZZ.Mycompany.com (Ask your admin, use the same you used for the third party client that works)

I am pretty sure that it will work

Re: Problem setting up Exchange Active Sync for my company email account/ Xperia Arc

jgonzalogg — Tue, 21 Aug 2012 10:37:26 GMT

I´ve tried with another solution and it works:

Domain: nothing, blank

User name: \yourusername (take note that no domain server name is written and you must put "\" before your user name)

Password: enter your exchange password

Server: ZZZ.Mycompany.com

It works