topic Total Incompetence Sony Xperia Support in XPERIA archive

Total Incompetence Sony Xperia Support

antoniojesusmartin — Fri, 14 Oct 2016 08:20:08 GMT

I'm pretty Arto Technical Service Sony Xperia, I have (I still have) a Sony Xperia Z3 Compact, send him to repair the screen and back glass as easily broken, they took him 14 of September, I will pay it I asked for a September 23 (129 €) and still have no phone, pasasdos two weeks I get in touch by chat and do not tell me anything you do not see the web (your phone still under repair), I call on the phone ( a "902" €) and tell me that until within 15 days or 20 days since payment is made can not contact the service, spend 15 days I'll call, I apologize and that they will put in contact with the service, they spend 20 days and write to you and besides you are already talking as if it were a heavy and you're bothering without me nothing I respond that we have said we will contact you when you do your service and I still my phone but with paid repair, tomorrow plowing a month took my phone. He cursed the day that I happened to buy the Sony Z3 Compact last time, is a feeling of helplessness that they do not care nothing huge, and you can not do what you want, this is what there Both Sony much milk if one pays an official service expect more professionalism, what I have is unique ambiguity

Re: Total Incompetence Sony Xperia Support

Uliwooly — Fri, 14 Oct 2016 19:35:14 GMT

I'm sorry to hear about your issue, but you have to stay in contact with your Local support as this is a user based forum.

Re: Total Incompetence Sony Xperia Support

georgeadrian — Sat, 15 Oct 2016 10:49:07 GMT

That's the point, is a user based forum and all users should know about the issues that some users come across when they have to deal with customer care support/service. In just a few words xperia customer service is the worst I ever come across.

Re: Total Incompetence Sony Xperia Support

Or2 — Sat, 15 Oct 2016 19:22:57 GMT

Sony is not a world-wide company ?.

This is nerve racking.

One need to address is local support.

But, What if the local support not worth.

Sony need to have a world-wide customer service.

I not even start to talk about secuirty issues.

Sony is the dangerous device out-there. (software)

The lame "Whats new" get an update every few days, but Android(OS) NOT !.

https://threatpost.com/android-fragmentation-sinks-patching-gains/121224/