topic Re: Xperia E5; App without sounds in XPERIA archive

Xperia E5; App without sounds

JCMhi — Wed, 24 Aug 2016 21:30:46 GMT

Hello:

I bought a Xperia E5 and, when i open apps, they never sound, but ringtones or notifications do it. I can't ear videos, music or app with beat.

Anyone can help me, please?

Re: Xperia E5; App without sounds

Uliwooly — Wed, 24 Aug 2016 21:39:01 GMT

@JCMhi

Boot in >>> safe mode and check again.

Re: Xperia E5; App without sounds

JCMhi — Wed, 24 Aug 2016 21:50:08 GMT

I tried that and... Still without sounds.

I discover that if i use headphones, they sound, but when i disconnect, they stop ring.

Re: Xperia E5; App without sounds

_alexdon_ — Wed, 24 Aug 2016 22:00:13 GMT

@JCMhi Did you try to raise media volume? Press volume up, tap on the little arrow and slide right the second glider.

Re: Xperia E5; App without sounds

JCMhi — Wed, 24 Aug 2016 22:07:09 GMT

Yes, i did. I tried slide this, waiting for any change, but... Nothing...

Re: Xperia E5; App without sounds

_alexdon_ — Wed, 24 Aug 2016 22:10:51 GMT

@JCMhi And safe mode did not help at all? Are the files stored on an external SD card?

Re: Xperia E5; App without sounds

JCMhi — Wed, 24 Aug 2016 22:16:26 GMT

Well, i start safe mode and app still without sounds.

No, they aren't. And it isn't just files from the mobile, I can't ear videos from Google Chrome, for example.:smileyworried:

Re: Xperia E5; App without sounds

Jake-SonyXperia — Thu, 25 Aug 2016 00:31:20 GMT

Hi JCMhi,

Welcome to the community,

Based on what you have advised, I would suggest backing up and then running through a software repair on the handset. I have supplied some instructions below.

Backup

Software repair