topic Re: Google search window doesn't close in XPERIA archive

Google search window doesn't close

chicadelluvia — Wed, 24 Aug 2016 08:13:18 GMT

Hello everyone!

Does anybody know how to close this application? When I close it, it disappears but appears again when I open the list of the minimized applications; it is the one which is impossible to close.

Reboot, force reboot, force stop of Google search application and cache cleaning don't solve this problem. Thanks in advance!

Re: Google search window doesn't close

Didrik — Wed, 24 Aug 2016 08:46:20 GMT

Hello @chicadelluvia and welcome to the community!

If you reboot your phone to safe mode, are you then able to close the app (swipe it left or right from the latest app menu)?

Re: Google search window doesn't close

chicadelluvia — Wed, 24 Aug 2016 09:09:42 GMT

@Didrik wrote:
Hello @chicadelluvia and welcome to the community!
If you reboot your phone to safe mode, are you then able to close the app (swipe it left or right from the latest app menu)?

No ;( The thing is that Google Search app can work (and works) in the save mode too and doesn't s stop in it.

Re: Google search window doesn't close

Didrik — Wed, 24 Aug 2016 10:24:40 GMT

You mention clearing cache for the app, have you also tried clearing data for the app?

If you (temporarily) remove your Google-account from your phone, are you then able to close the app?

Re: Google search window doesn't close

chicadelluvia — Wed, 24 Aug 2016 11:35:21 GMT

@Didrik wrote:
You mention clearing cache for the app, have you also tried clearing data for the app?
If you (temporarily) remove your Google-account from your phone, are you then able to close the app?

Yes, I've also tried to delete all updates for the app and reupdate it.
No, but when I change the user, there is no any app opened.

Re: Google search window doesn't close

Didrik — Wed, 24 Aug 2016 11:44:57 GMT

Could you try to disable the app? Go to Settings > Apps > All > Find the app > Disable and see if you can swipe the app left or right when you open the latest apps. Then enable the app again to check if you can still close it.

Re: Google search window doesn't close

chicadelluvia — Wed, 24 Aug 2016 12:34:43 GMT

When I press Disable, it can only delete updates (doesn't help) and if I choose Stop, it doesn't solve the problem too.

Re: Google search window doesn't close

Didrik — Wed, 24 Aug 2016 14:21:28 GMT

In that case I suggest you perform a software repair using Xperia Companion. Keep me posted!