topic Re: Error message in XPERIA archive

The process com.android.phone stopped

senthilkumar1 — Tue, 11 Oct 2016 16:53:49 GMT

How to solve this issue 'unfortunately com.android.phone has stopped'

Re: Error message

Uliwooly — Tue, 11 Oct 2016 18:57:28 GMT

Settings > apps > phone > storage > clear data > restart the phone > check again

Re: Error message

senthilkumar1 — Wed, 12 Oct 2016 02:28:23 GMT

I will check. Thank you

Re: Error message

senthilkumar1 — Wed, 12 Oct 2016 16:47:07 GMT

Whenever I restart my phone 2 error messages are appearing. One is when I open Facebook lite app it says unfortunately stopped. Only first time this message come next time onwards no problem. Next is unfortunately com. android. Phone has stopped. What's the problem in my phone

Re: Error message

senthilkumar1 — Wed, 02 Nov 2016 16:53:22 GMT

If I restart the device, every time this message is appears "The process com.android.phone stopped".
I clear data of phone service and restart the device but no use. Please help to solve this issue.

Re: Error message

Emir1 — Thu, 03 Nov 2016 16:32:16 GMT

Hi @senthilkumar1, I am very sorry to hear about that.

Did this behaviour start after something specific happened to the device, for example after a software update? Could you try to see if the same occurs while in safe mode?

Let me know how it went!

Re: Error message

senthilkumar1 — Thu, 03 Nov 2016 16:43:44 GMT

I does not know from when will this problem starts. But each time i restart the phone this message will appears and gone.I am not tried in safemode.

Re: Error message

Emir1 — Fri, 04 Nov 2016 10:32:52 GMT

In that case could you first try to see if it occurs in safe mode as well? Let me know how it behaves there, it'll be a good way to see which direction we should steer the troubleshooting going forward.