Ghost Touches /Random Touches

Ankit_kumar — Thu, 07 Jul 2016 01:32:18 GMT

hi last year i purchase a xperia c4 dual. it was working fine

but in may problem started like some times if i touch any whre in the screen the corresponding key on the bottom

viz.back key,home navigation key and task manager key. will repond and if i press the power button to lock the screen and unlock,its worked for a while ,sometimes it didn't work. then i had to restart the phone .but i didn't give me parmanent solution

then i contacted customer care he told me to use sony companion software for sofware repair.

i did but this also not worked.

Because it was in warranty i contacted service center they told me that touchpad is need to be replaced .

after 5 day i got my phone back they told me that they have replaced touch pad battery and few more parts.

it worked fine upto 10 day now again i m facing this issue.

i contacted them back thay told me to get it repaired again.

the problem is soon its warranty is about to be expired so if the problem still persist then i have to pay for this repair that too

every time so if there is any possibility to get it replaced if yes then how.

thank you

Re: Ghost Touches /Random Touches

Jake-SonyXperia — Thu, 07 Jul 2016 01:41:25 GMT

Hi Ankit_kumar,

Welcome to the community,

Unfortunately in this type of case you are best to speak with Customer Care, as this is only a user driven forum.

Customer care will be able to answer the questions you are asking here.

topic Re: Ghost Touches /Random Touches in XPERIA archive

Ghost Touches /Random Touches

Re: Ghost Touches /Random Touches