topic Re: Compass, light and proximity sensors on M5 dual are not functioning! in XPERIA archive

Compass, light and proximity sensors on M5 dual are not functioning!

Aldrich914 — Sun, 21 Aug 2016 14:11:14 GMT

After i update my phone to Marshall mallow i notice that the Compass, light and proximity sensors are not functioning .. i read some comments on xperia care support and tried to put my phone on safe mode and the problem still persist.. I even downloaded "phone doctor plus" app to test if thiers a problem on my hard ware, and yes my sensors are not functioning. Please help!!

Re: Compass, light and proximity sensors on M5 dual are not functioning!

Uliwooly — Sun, 21 Aug 2016 18:47:14 GMT

@Aldrich914

Boot in >>> safe mode then

settings > about phone > diagnostics > test > test everything

Re: Compass, light and proximity sensors on M5 dual are not functioning!

Aldrich914 — Sun, 21 Aug 2016 23:55:40 GMT

I already did what u instruct but the problem still persist.
And the diagnostic are failed.
What to do if it does failed??

Re: Compass, light and proximity sensors on M5 dual are not functioning!

Uliwooly — Mon, 22 Aug 2016 00:21:38 GMT

@Aldrich914

Repair the phone with XC, if that doesn't work then it's likely to be a hardware issue, contact your Local support

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355