topic Re: problem with Sony Xperia E4 in XPERIA archive

problem with Sony Xperia E4

talbi97 — Sat, 20 Aug 2016 10:20:14 GMT

Sony xperia E4 will not turn
but it is charging. it is 90%
and when I unplug the charger
He shows me the red low battery

Re: problem with Sony Xperia E4

Uliwooly — Sat, 20 Aug 2016 16:54:15 GMT

@talbi97

Repair the phone with XC and check again, if it doesn't work then it's probably a hardware issue that will be have to be inspected by your Local support

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: problem with Sony Xperia E4

jinxycat — Sun, 18 Sep 2016 18:22:29 GMT

I have the same problem. The phone is fully charged and after using it, battery goes down to 90% and it closes automatically and shows the red and empty battery icon and doesn't start. If i connect it to the charger, it shows me 91% and starts just fine and after unplugging it, it does the same thing.

Re: problem with Sony Xperia E4

Uliwooly — Sun, 18 Sep 2016 18:32:11 GMT

That could be a hardware issue.

Re: problem with Sony Xperia E4

jinxycat — Sun, 18 Sep 2016 18:57:38 GMT

So all i have to do is to change the battery? Any reset won't help me?

Re: problem with Sony Xperia E4

Uliwooly — Sun, 18 Sep 2016 19:41:03 GMT

That's hard to tell, it could be just the battery or it could be something else, it'll be better to get it inspected by your Local support

Re: problem with Sony Xperia E4

jinxycat — Sun, 18 Sep 2016 19:47:13 GMT

Thank you very much. I've already sent them an email with my problem and this is the 3rd day without any answer. Still waiting...

Re: problem with Sony Xperia E4

Uliwooly — Sun, 18 Sep 2016 19:58:44 GMT

You might want to call them.