topic 3 weeks phone with 7 issues in XPERIA archive

3 weeks phone with 7 issues

Ezz2 — Wed, 23 Nov 2016 03:19:52 GMT

The following are the issues I faced.
1) battery drain fast even if no background application. I only on 3G data occasionally.
2) I off the phone before sleep with battery level 37%. When I on the phone 7 hours later, battery level is 29%??
3) selfie camera always say keep your eyes looking at the camera and unable to take photo until phone restart.
4) the camera shortcut before unlocking the phone does not work sometimes and again I have to restart the phone.
5) photo taking on non moving object is blur
6) phone always hang and application stop
7) fingerprint always hard to recognize

I am extremely upset with my mobile experience with a recently bought Xperia xz. It's just three weeks ago and I have been facing issues. So I sent my phone in to the service center. i called up the customer service line to check on the status and the service is really terrible. At the service center, the lady serving me said that she would request for a new replacement and asked me to write a letter for her to submit. The guy who picked up the hotline say SONY does not have any replacement policy and the phone can only be repair. I requested to speak to the manager and he say he can only get him to call me back but not sure when and no matter who I spoke to, it will be the same reply -no replacement. Seriously?

Where can I inquire about my repair service?

Ezz2 — Tue, 29 Nov 2016 09:39:20 GMT

Hi all, any one know how do I lodge a complain to get a proper reply? i really need to get a reply From Sony as my XZ is in the service center for 7 working days already. Thanks!

Re: Complaint channel

Emir1 — Tue, 29 Nov 2016 09:43:45 GMT

Hi @Ezz2, I am sorry to hear about that.

As service routines vary on a market to market basis in addition to consumer laws and warranty terms, a complaint such as this is best raised with your Local support. I would gladly assist you if I could, but since I am based in the Nordics I am unfamiliar with your local routines even though I work globally I'm afraid.

If you are from Singapore, try emailing questions.SG@support.sonymobile.com or call them at 67440733, they're open Monday through Friday 09:00-18:00, and 09:00-13:00 on Saturdays. Your local team are well informed and will be able to aid you further, try getting in touch with them and let me know how it went!