topic Re: System and Play store process crashes in Xperia M in XPERIA archive

System and Play store process crashes in Xperia M

roemer9 — Fri, 19 Aug 2016 11:27:18 GMT

Hey,

Every time i try to start my phone it comes endless messages of com.google.process.gapps and sometimes like playstore has ended. My pc also dont notice my phone anymore same with XperiaCompanion. Even i want to reset my phone to factory settings i cant, when i touch the button just more crash reports come.

Im not even able to go into the recovery mode.

Is there any chance to save the phone?

Re: System and Play store process crashes in Xperia M

Emir1 — Fri, 19 Aug 2016 12:33:17 GMT

Hi @roemer9,

I'm sorry to hear about that.

Could you try a software repair using Xperia Companion? Even if the device initially is not recognized by the computer, you should still be able to try the software repair since the device is meant to be turned off and disconnected initially during the process.

Re: System and Play store process crashes in Xperia M

roemer9 — Fri, 19 Aug 2016 13:37:29 GMT

Hello @Emir

Big thanks, after i hold the volume button like the software told me it started to repair it. But after like 1/3 it stopped and gave me this message (translation):

Software repair failed

At the repairing of this device a error occured.
Please try it again. If the problem dont go away please contact the sony support.

Error code: UEUpdateFailed
UE_2005

Re: System and Play store process crashes in Xperia M

Emir1 — Fri, 19 Aug 2016 14:10:51 GMT

Could you try restarting your computer and then running the software repair once again?

Re: System and Play store process crashes in Xperia M

12N — Thu, 08 Dec 2016 18:07:13 GMT

Hello @roemer9, any luck there?

Experiencing the exact same problem you reported.

Best regards!