topic Bluetooth Phone Calls Problem in XPERIA archive

Bluetooth Phone Calls Problem

JamesBond33 — Sat, 08 Oct 2016 11:08:26 GMT

I have a problem with the Bluetooth. I can make one phone call through Bluetooth without a problem but then any subsequent calls aren't audible through the Bluetooth in the car even though the phone is still paired. For subsequent calls, I have to touch the Audio Output button on the phone during the call and select Speaker or Headset to hear the conversation. Videos (and I presume music) will play through Bluetooth without any problem, both when the phone call works the first time or when the phone audio isn't working. I had the Sony Z5 in the same car previously and had no problem at all. Having been a software tester in the IT industry, I've gone through numerous steps and procedures to see if I can fix the problem but no luck. I thought maybe an app or a setting I disabled might of caused the problem so I did a factory reset on the phone and only signed into my Google account (without installing anything else) but still had the problem. This is a big problem for me as I do a lot of driving for my work and need this working. Can anyone help?

Re: Bluetooth Phone Calls Problem

Uliwooly — Sun, 09 Oct 2016 19:10:19 GMT

Have you test it in >>> safe mode

Re: Bluetooth Phone Calls Problem

JamesBond33 — Sun, 09 Oct 2016 19:21:13 GMT

No. I'll try that soon and post the result.

Re: Bluetooth Phone Calls Problem

JamesBond33 — Sun, 09 Oct 2016 20:42:18 GMT

Tried in Safe Mode and same problem.

I made one call to my messagebank and it worked ok through the car Bluetooth. I then ended the call, rang my messagebank straight back and no audio through Bluetooth on the car audio. I pressed on the dial pad during the call, the Audio Output and selected Speaker and I could hear the call through the phone speaker. I pressed Bluetooth in the same menu and nothing.

I didn't think safe mode would work cause as I posted originally, I did a factory reset and still had the problem. I did no updates and no app installations (except for signing into Google) and had the same problem.

Re: Bluetooth Phone Calls Problem

Uliwooly — Sun, 09 Oct 2016 21:23:11 GMT

Perhaps if you check the car stereo compatibility

Re: Bluetooth Phone Calls Problem

JamesBond33 — Sun, 09 Oct 2016 21:31:06 GMT

What exactly do you mean by "check the car stereo compatibility"

My Z5 phone worked without any problem in the same car.

Re: Bluetooth Phone Calls Problem

JamesBond33 — Mon, 10 Oct 2016 00:07:51 GMT

Anyone from Sony able to help?