topic Re: Internet connection in XPERIA archive

Internet connection

adrbluncrn — Sun, 20 Nov 2016 22:38:41 GMT

Hello
Any apps in my phone don't update while they are working on background. For example I don't get notifications from What's app when it is turned on on the background. How can I fix it?

Re: Internet connection

CameronT — Sun, 20 Nov 2016 23:04:33 GMT

Hi @adrbluncrn,

Welcome to the community.

Can you please confirm what version of Android your phone is on? You can check this under Settings > About Phone.

Re: Internet connection

adrbluncrn — Tue, 22 Nov 2016 11:46:49 GMT

Android 6.0

Re: Internet connection

CameronT — Tue, 22 Nov 2016 23:28:13 GMT

@adrbluncrn,

Try removing the app optimisation from Whatsapp. You can do this under Settings > Battery > 3 dots > Battery Optimisation > Apps > Then tick Whatsapp.

This should allow it to run in the background and let your notifications come through.

Re: Internet connection

adrbluncrn — Wed, 23 Nov 2016 04:37:24 GMT

What's App was only the example. The problem is about the Internet connection itself. I don't get any notifications from any app. I have to open the app and refresh it manually. It happened when I updated my phone to Android 6.0, that's why I'm asking here

Re: Internet connection

CameronT — Wed, 23 Nov 2016 23:15:26 GMT

@adrbluncrn,

Yes, by default Marshmallow puts battery optimisation on all apps, so you will need to turn off the optimisation for each app you wish to have refresh in the background.