topic Re: screen backlit but no display after iddle in XPERIA archive

screen backlit but no display after iddle

stefunpf — Thu, 30 Jun 2016 23:16:00 GMT

Hi,

My phone is acting weird :

when i power up my phone, it works fine, display, touch and backlight.

Then when the phone goes to iddle mode (or i switch the screen off, or i make a call and the proximity sensor switch it off), then i try to power the screen back on, everything is fine except that the display won't show anything. The backlight works, and I can use the touch to answer some call by swiping, or open a application. I have to reset de phone to get the display back to work.

In short, the display only work after booting the phone.

Anyone can help ?

Thank you.

Re: screen backlit but no display after iddle

Uliwooly — Thu, 30 Jun 2016 23:24:47 GMT

@stefunpf

It seems that you have experienced this before

http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Sony-z3-compact-xperia-back-and-home-button-not-working/m-p/1106712#M20018

Contact your Local support to get it inspected, you can also repair the phone with XC and test it: settings > about phone > diagnostics > test

Re: screen backlit but no display after iddle

stefunpf — Fri, 01 Jul 2016 00:11:36 GMT

Hi Uliwooly, (Login is messed up, i can't use my first alias ...)

Thank you for your quick answer,

But this problem is on another phone (girlfriend one). and i already tried repairing with PC Companion.

I guess i'll have to change phone since we don't have any repair center in here.

But it is a strange problem, work perfectly fine on boot and then doesn't work after iddle ... there might be a power failure in there.

Thank you for you time.

Re: screen backlit but no display after iddle

Uliwooly — Fri, 01 Jul 2016 00:14:32 GMT

@Stefunpf1

Don't forget to run the diagnostics, btw, does the phone has a protective case, film, glass that might be covering or partially covering the proximity sensor?

Re: screen backlit but no display after iddle

stefunpf — Fri, 01 Jul 2016 00:30:04 GMT

Uliwooly,

I have run diagnostic app, everything seems fine, the proximity sensor vibrate when i hover my finger over it.

I have removed all accessories and cleaned the screen in front of proximity sensor

Re: screen backlit but no display after iddle

Uliwooly — Fri, 01 Jul 2016 00:36:21 GMT

@Stefunpf1

Repair the phone with XC and report back.

Re: screen backlit but no display after iddle

stefunpf — Fri, 01 Jul 2016 05:16:24 GMT

Uliwooly,

Is XC, PC Companion ? If so i repaired the phone via PC Companion, and it did not change the problem.

Still working on first boot, then doesn't work after iddle

Re: screen backlit but no display after iddle

heroin — Fri, 01 Jul 2016 11:25:32 GMT

i have this problem too. its started yerstaday. d5803 Android 6.0.1 fw 23.5.A.0.575
all diagnostics - everything seems fine

any help

Re: screen backlit but no display after iddle

heroin — Fri, 01 Jul 2016 12:28:38 GMT

press on the light sensor. its helped me.

Re: screen backlit but no display after iddle

stefunpf — Sat, 02 Jul 2016 04:56:44 GMT

Thanks for the tip but it did not work in my case