topic Camera Freezes in XPERIA archive

Camera Freezes

JackRenz16 — Mon, 15 Aug 2016 09:16:19 GMT

When taking some photos suddenly the camera freezes, i've tried to close the camera apps then reopen it, it showing black screen only, and you need to restart the phone so the camera app can work again.

need some help please. Thanks,

Re: Camera Freezes

Christofer — Mon, 15 Aug 2016 09:57:56 GMT

Hi @JackRenz16, sorry to hear of this.

Is this something that happens regularly, after taking a specific amount of photos?

Have you chosen to save the photos to an SD card or to the internal storage? If they are set to save to an SD card, could you try changing it to the internal storage to see if that makes a difference?

Re: Camera Freezes

JackRenz16 — Mon, 15 Aug 2016 10:24:05 GMT

Hi Christofer;

This is happening ramdonly after taking certain amount of photos and i noticed the phone gets too hot as well using my new XA Ultra. I have chosen to save the photos to an SD card, I'll tried to save it to the internal storage to see if there is any difference.

Thanks for the help

Cheers!

Re: Camera Freezes

Christofer — Mon, 15 Aug 2016 10:26:39 GMT

You're welcome, keep us updated.

Re: Camera Freezes

JackRenz16 — Mon, 15 Aug 2016 10:28:30 GMT

Okay, I will.

Cheers!

Re: Camera Freezes

JackRenz16 — Mon, 15 Aug 2016 19:21:53 GMT

Hi Christofer

I have tried to save photos using the internal storage but when i tried to take some certain amount of photos it freezes up again, i tried to close the camera app then gi to home screen, reopen the camera app, I am still getting black screen and a error message.

Re: Camera Freezes

JackRenz16 — Mon, 15 Aug 2016 19:24:31 GMT

On the error message it said that the camera app was still in use with other apps, but there are no other apps open on my device. Theb i need to restart my phone again yo use the camera app. Please need your help about this.. Thank you.

Re: Camera Freezes

victor91r — Mon, 15 Aug 2016 19:45:54 GMT

U need to repair your phone with Xperia Companion. ALL USER DATA WILL BE DELETED. Dont install anything after repare. If all okay, download your apps again. If the problem returns , then it fails one of your programs. (but most likely all will be okay)

Re: Camera Freezes

victor91r — Mon, 15 Aug 2016 19:46:40 GMT

http://support.sonymobile.com/tools/xperia-companion/

Re: Camera Freezes

Christofer — Tue, 16 Aug 2016 14:36:14 GMT

I agree with victor91r, though before performing a software repair using Xperia Companion you should try safe mode first. If this does not happen while in safe mode it is likely caused by a third party app. If it still happens it could be software related and in that case you should proceed with a software repair.

Re: Camera Freezes

JackRenz16 — Fri, 19 Aug 2016 11:16:42 GMT

Hi Christofer and Victor91r,

Thanks for the info. I'll try that first, hoping that will fix the issue;

Cheers!