topic Re: Xperia Z2 speakers and ear speakers won't sound in XPERIA archive

Xperia Z2 speakers and ear speakers won't sound

adhitama — Wed, 29 Jun 2016 12:31:09 GMT

Hi, recently my Xperia Z2 suffers a speaker issue... they won't sound. I don't know why it happened. It has been 5 hours. This happened after i switch off the alarm and then plugged it to charge... Then i do some diagnostics... i ran Stereo SPEAKER test and it didn't produce any sound... then when i ran EAR SPEAKER test it freeze my system and even restarts... After restarted i tried to run the EAR SPEAKER test again... but still it freeze and restart my system again... Could someone give me the solution please...?

Sorry for my bad english

Re: Xperia Z2 speakers and ear speakers won't sound

Lord_viridis — Wed, 29 Jun 2016 12:40:15 GMT

Whilst doing the tests, was it turned up?

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Wed, 29 Jun 2016 14:06:31 GMT

Yes, ringtone volume, media volume, and alarm volume are turned up to full

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Wed, 29 Jun 2016 14:11:43 GMT

but why everytime i run ear speaker test from diagnostic and service menu, my system just freezes and restart itself?

Re: Xperia Z2 speakers and ear speakers won't sound

Uliwooly — Wed, 29 Jun 2016 17:25:27 GMT

@AFkw

Try again but in >>> safe mode

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Wed, 29 Jun 2016 21:32:25 GMT

I' ve tried it in safe mode... when i ran Ear Speaker test in diagnostic or service menu it crashed my system and made my UI stopped working... when i try Microphone test in diagnostic it says the Support app stopped working and in service menu the mic test said failed to start recording..

I'm on. 575 firmware

Re: Xperia Z2 speakers and ear speakers won't sound

Uliwooly — Wed, 29 Jun 2016 21:54:28 GMT

@AFkw

Repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Wed, 29 Jun 2016 22:37:56 GMT

Also when i play videos it just play until tha last 2 seconds and it just stops there, not finishing the playback

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Wed, 29 Jun 2016 23:45:08 GMT

Ooow seems Google Now App is the culprit.. So i uninstalled its latest update -> disabled -> re enabled it -> restart system.. Then it works again...

Re: Xperia Z2 speakers and ear speakers won't sound

Uliwooly — Wed, 29 Jun 2016 23:48:26 GMT

@AFkw

Glad to hear that it's working

Re: Xperia Z2 speakers and ear speakers won't sound

Lord_viridis — Thu, 30 Jun 2016 14:01:53 GMT

Good to hear.

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Thu, 30 Jun 2016 17:39:26 GMT

Sorry everyone, i need your help again... My Speaker problem occurs after i restarted my phone... i run diagnostics again...

- Speaker test : no sound, but not crashing diagnostic app or system

- Ear Speaker test : crashes my system

- Microphone test : crashes diagnostic app

The results are same like before Google Now App is disabled..

Then i tried to open the apps that can use mic... in this case i open camera...

Yes the camera still take good photos like usual, but soon as i move into video recording, i got this warning

can somebody give me a solution? i have disabled Google Now App again...

Re: Xperia Z2 speakers and ear speakers won't sound

adhitama — Thu, 30 Jun 2016 17:45:39 GMT

been checking all my apps for 2 hours.. disabling and re enabling MIC permissions in several apps.. and still can't figure out what uses the mic.. ;'