topic Re: Z5 Compact - black screen while dialing/talking in XPERIA archive

Z5 Compact - black screen while dialing/talking

Cipilica — Tue, 04 Oct 2016 13:06:01 GMT

Sometime, the screen of Z5 Compact is getting black while I'm dialing or I'm talking and he's not activate after the conversation.

If I want searching someting in the phone, while I'm in a conversantion, some time I cand do that, because of the blsck screen. If I push the On/Off button, my conversation is closing.

Can u help me?

I find out that one of the instaled aplication is in conflict with other, but I cant found out wich one.

Re: Z5 Compact - black screen while dialing/talking

_alexdon_ — Tue, 04 Oct 2016 13:18:20 GMT

What have you installed lately? Does it happen only from an app? What about screen protector or a dirty sensor?

Re: Z5 Compact - black screen while dialing/talking

Cipilica — Tue, 04 Oct 2016 13:32:30 GMT

I have no protection on screen and sensor didnt sems to be dirty.

About the latest instalations, I reset all aplications permisions and for a while, the problem is seem to be solved, but I cant find out what I'm dooing and the problem is comming back.

Re: Z5 Compact - black screen while dialing/talking

Cipilica — Tue, 04 Oct 2016 13:35:25 GMT

Could be a solution if I'm ruuning in safe mode? Can I find the conflictual application?

Re: Z5 Compact - black screen while dialing/talking

_alexdon_ — Tue, 04 Oct 2016 15:39:51 GMT

If everything is fine in safe mode, the problem is one of your apps that has phone access. Maybe you could install one by one and check how things go.

Re: Z5 Compact - black screen while dialing/talking

snapdragon810 — Wed, 19 Oct 2016 07:36:42 GMT

Hello, sony has nothing to do with it nor the sensor, The screen is not sealed properly, got worn out. i have Z5 compact and i had this issue for over 4 months. i did everything possible to find the cause of this problem, i took it to repair shops, did factory data resets. then once my friend was using it and told me the top right of my screen is a bit out meaning the screen is not fully attached to the body of the phone which also mean if i go underwater the water will leak in causing damage. so the problem most likely everybody is facing is that the top part of the screen is disconnected due to poor/worn out glue. if you test it by making a call and once it goes black press on the top right side of your screen near the sensor not covering it though. Then press the power button. it should turn on. to fix it is to replace the rubber connector for the whole screen or to temprary fix it just remove part of the top screen and glue the corners to seal the screen so the sensor works properly. hopefully this reply help you know what is wrong. the issue is not the sensor nor an issue other than the worn out glue that disconnected the screen from the body. which in fact makes it not waterproof anymore unless you fix it.