topic Re: Problem error camera in XPERIA archive

Problem error camera

brenditaloza — Sun, 13 Nov 2016 18:14:39 GMT

The camera does not work, it throws error

Re: Problem error camera

MarlonUk1 — Mon, 14 Nov 2016 03:28:11 GMT

can you describe what error the camera is having?

try to clear camera app cache.

settings>app>camera>clear data>restart your device

also try on safe mode

Re: Problem error camera

Jonas — Wed, 16 Nov 2016 07:50:46 GMT

Hi @brenditaloza, I'm sorry to hear about this.

As @nolramlb mentioned for us to be able to help you in the best possible way we would need some further information.

Do you get any error message when starting the camera application in your device? Was there any difference when you cleared the data for the camera application that @nolramlb suggested? This won't delete any of your photos or videos, it will only reset the data for the application.

If there is no change after clearing data I would recommend rebooting your phone in safe mode. Does the camera application work in safe mode?

Please keep us updated!

Re: Problem error camera

Shen02 — Mon, 28 Nov 2016 19:56:30 GMT

After update small firmware my camera take
10 second to launch.

Why it's like that..??

Re: Problem error camera

Jonas — Tue, 29 Nov 2016 11:35:46 GMT

Hi @Shen02, I'm sorry to hear about that.

I'd recommend that you reset the data for the camera application, this will not delete any of your photos and videos. To do that, go to Settings > Apps > 3 dots > Camera > Storage > Clear data. Is the camera application starting faster now?

If not, please try and reboot your phone in safe mode and see if the app is starting faster when rebooted to safe mode.

Let me know how it went!

Re: Problem error camera

Shen02 — Thu, 08 Dec 2016 19:03:56 GMT

I already do what u said.
After clear data the camera still take time to launch.
I do to safe mode and the camera quick to launch.
but...
after several time in safe mode sometimes the camera late and quick to launch.

So I restart my phone again and tap the camera icon it's quick to launch and after several it late to launch again.

Any solution from Sony Xperia Support..??

Re: Problem error camera

Jonas — Fri, 09 Dec 2016 14:20:18 GMT

Thanks for getting back to me!

I just tried to replicate this in an Xperia M4 Aqua with the latest software installed, and I was no able to replicate it.

What I did was I started the phone > pressed the camera icon > pressed the home button and started the camera application again, then I repeated that 20 times. I didn't notice any difference in the time it took to start the camera application.

If you try the above and you experience that the camera app gets slower and slower to start, I'd recommend performing a software repair using Xperia Companion.

Let me know how it went and have a great weekend!

Re: Problem error camera

Shen02 — Fri, 09 Dec 2016 17:54:27 GMT

I found the problem why my M4 Aqua camera late to launch is coz my SD card.
When I unmount and safety remove SD card the camera quick to launch.
I have try it 10 times and it's fast like before to launch.

Which SD card are suitable for M4 Aqua..??

Re: Problem error camera

Jonas — Mon, 12 Dec 2016 12:02:27 GMT

Hello again!

Glad to hear that there wasn't any troubles with the phone!

The Xperia M4 Aqua supports SD cards up to 200 GB in size and it also support 3 types of SD cards (microSD, microSDHC, microSDXC).

I hope that answers your question!

Re: Problem error camera

Shen02 — Mon, 12 Dec 2016 12:12:55 GMT

My Xperia M4 Aqua camera still good.

I think my SD card not fast enough to launch the camera so next time I will by Original Sony SD card.

Thanks about your information about SD cards support.

Xperia M4 Aqua THE LOOKALIKE

Re: Problem error camera

Jonas — Mon, 12 Dec 2016 15:06:21 GMT

No problem at all, I'm glad I could be of assistance.

Let me know how it works with the new SD card!