topic Re: Xperia Z5 ring volume in XPERIA archive

Xperia Z5 ring volume

rac-coon39 — Tue, 28 Jun 2016 07:30:08 GMT

Ring volume turns off when I charge phone whilst it is on/active. Several calls missed as a result. Volume even turns off after it has been turned on in this mode.It does not happen when phone is charged when off. Infuriating!

Re: Xperia Z5 ring volume

Uliwooly — Tue, 28 Jun 2016 07:53:30 GMT

@rac-coon39

Settings > apps > smartconnect > clear data > and also test it in >>> safe mode

Re: Xperia Z5 ring volume

rac-coon39 — Tue, 28 Jun 2016 11:51:42 GMT

I have put the phone into safe mode and connected the charger: the ring volume went to zero immediately as in normal mode.

Re: Xperia Z5 ring volume

Didrik — Tue, 28 Jun 2016 14:52:00 GMT

Hi @rac-coon39,

You mean that the volume is lowered by itself? Does it only happen when you connect a charger to your phone? Are you using a Sony original charger? I would otherwise suggest that you try an original charger first.

Can you see if the volume down button is stuck pressed in?