topic Re: Pictures gone after transferring them to SD in XPERIA archive

Pictures gone after transferring them to SD

muddy410 — Mon, 03 Oct 2016 06:29:48 GMT

I kept getting the message on my z1 to transfer data to my sd card so i did as i wanted to back up the pictures .

Hours later get the message transfer was interupted even though the phone hadnt been touched .

Result no pictures on the phone and none on the sd card not happy at all.

Its not a faulty sd card my music is on it still and the card was recomended as compatable i checked it before it was purchsed . Im not happy at all i have lost a lot of pictures that can never be replaced

Re: Pictures gone after transferring them to SD

Emir1 — Mon, 03 Oct 2016 08:02:02 GMT

Hi @muddy410, I am sorry to hear that.

Could you try clearing data for Media storage under Settings > Apps > Swipe to all > Media Storage > Clear data. Once you've done so the device will start to read all media stored on your device, which may take several minutes depending on how much media you have.

Restart your device after clearing data and wait, the media should slowly start coming back to your device. Let me know if that helped!

Re: Pictures gone after transferring them to SD

muddy410 — Mon, 03 Oct 2016 19:42:39 GMT

no sign of any pictures coming back to my device at all

Damian

Re: Pictures gone after transferring them to SD

Emir1 — Tue, 04 Oct 2016 07:28:41 GMT

Have you tried connecting your device to a computer and then browsed for the photos using the computers file manager?

Re: Pictures gone after transferring them to SD

muddy410 — Wed, 05 Oct 2016 16:56:22 GMT

hello

Yes i have tried connecting the phone to a pc and i have also tried taking the card out and searching that directly . no sign of the pictures any where

Damian

Re: Pictures gone after transferring them to SD

Emir1 — Thu, 06 Oct 2016 07:07:49 GMT

If you shoot a new photo using the camera and then transfer it to the SD card, is it visible?

Re: Pictures gone after transferring them to SD

muddy410 — Fri, 14 Oct 2016 16:33:41 GMT

did as you requetsed . still no sign of the picture on the sd card

Re: Pictures gone after transferring them to SD

Emir1 — Mon, 17 Oct 2016 14:10:00 GMT

In that case it sounds like the SD card may be the cause of this, if you can not see any media stored on it. The card could be defect, do you have the possibility to try connecting a different SD card in your device to see if the same behaviour occurs? If not, I would recommend that you try formatting the SD card to see if that helps.

You can format the SD card directly in your device by going to Settings > Storage > Erase SD card > ERASE SD CARD. Formatting the card this way will result in all the data stored on the card being lost, so make sure to back up your content prior to doing so if you wish to keep specific data.

Let me know if you still can't view content stored on SD Cards after you've done so and we can continue troubleshooting.