topic Re: Ear speaker not working in XPERIA archive

Ear speaker not working

MrYellow1 — Fri, 12 Aug 2016 04:31:04 GMT

Tried all the suggested fixes plugging in headphones etc but no joy..any other fixes for this?

Re: Ear speaker not working

CameronT — Fri, 12 Aug 2016 04:52:47 GMT

Welcome to the community.

Can you please see if you have the diagnostics test option on your phone? You can usually find it under Settings > About Phone > Diagnostics.

If you do have it, please test the ear speaker.

Re: Ear speaker not working

MrYellow1 — Fri, 12 Aug 2016 05:01:07 GMT

Thanks for the reply..I already tested it and it failed

Re: Ear speaker not working

CameronT — Fri, 12 Aug 2016 05:02:44 GMT

@MrYellow,

Can you please do the same test in safe mode?

Re: Ear speaker not working

MrYellow1 — Fri, 12 Aug 2016 05:07:42 GMT

same result unfortunately

Re: Ear speaker not working

CameronT — Fri, 12 Aug 2016 05:12:09 GMT

@MrYellow,

Hmm, it would seem like a hardware fault. You can try a software repair if you like to be sure it's nothing related to software, but I think it's best if you contact your local support team to arrange a repair.

Re: Ear speaker not working

MrYellow1 — Fri, 12 Aug 2016 05:39:14 GMT

will do, its such a pity...made the switch from Iphone 2 days ago only for this to happen

Re: Ear speaker not working

Uliwooly — Fri, 12 Aug 2016 07:10:44 GMT

@MrYellow

Is the device brand new? If it is just take it back to the store

Re: Ear speaker not working

MrYellow1 — Fri, 12 Aug 2016 07:53:50 GMT

too bad i bought it in dubai airport

Re: Ear speaker not working

MrYellow1 — Fri, 12 Aug 2016 08:23:33 GMT

SONY HAS NO INTERNATIONAL SUPPORT for their phones?! Are you kidding me? I have to courier the phone away and pay to have a latent defect fixed on this 2 day old phone.

Please tell me you can offer me a better solution here Sony.

Re: Ear speaker not working

Emir1 — Fri, 12 Aug 2016 08:59:51 GMT

Hi @MrYellow,

The warranty is not international, but specific to the market the device is meant for. This is because local consumer laws, warranty terms, service routines, frequencies, device hard- and software and customizations may vary among others. You can read more about the warranty terms here:
http://support.sonymobile.com/global-en/xperial/

Regarding a solution or plan, I advice you to contact your Local support, since this is a global user based forum and therefore I can't assist you further.

Re: Ear speaker not working

Uliwooly — Sat, 13 Aug 2016 00:17:02 GMT

@MrYellow

Not only Sony but other brands have a similar approach, yes even apple.