topic Re: Z3 black screen when calling in XPERIA archive

Z3 black screen when calling

Rockstar11 — Sun, 26 Jun 2016 23:42:46 GMT

Can someone help me for the past week when i make calls my screen stays black i cant end the call the other person has to,i press the on/off button and still nothing for about 5 mins i have even put my phone back to factory settings and tried the proximity test and still nothing any one got any advise on how to solve the very annoying problem

Re: Z3 black screen when calling

Uliwooly — Sun, 26 Jun 2016 23:45:21 GMT

@Rockstar1

Does your phone has a protective case and/or film and/or glass ?

Settings > about phone > diagnostics > test > test the proximity sensor

Re: Z3 black screen when calling

Rockstar11 — Mon, 27 Jun 2016 04:54:39 GMT

Tried what you said all the tests past.There is no protective covers/films etc. Other than the call issue phone is working completly fine

Re: Z3 black screen when calling

Rockstar11 — Mon, 27 Jun 2016 05:02:23 GMT

I have to really press on the proximity sensor to stop the vibrating in the test

Re: Z3 black screen when calling

Rockstar11 — Mon, 27 Jun 2016 05:14:49 GMT

Ive dialled the number everyone says and the proximity sensor stays on when i wave my hand over it i had to press it to turn it off

Re: Z3 black screen when calling

Jimbam — Mon, 27 Jun 2016 12:18:16 GMT

I have the same problem when making or receiving calls. This started happening when I updated to latest software version. I have a Xperia Z3. I can't enter any dtmf tones when I call a service number. This is a software bug. When are Sony going to fix it?

Re: Z3 black screen when calling

Rockstar11 — Mon, 27 Jun 2016 13:46:33 GMT

This also happened around the same time ive found a short term fix especially when you need to use the dial pad. When you first make a call press where the proximity sensor is and the light stays on not ideal also changed sleep mode to 30mins when i make calls

Re: Z3 black screen when calling

Jimbam — Mon, 27 Jun 2016 14:36:02 GMT

Thanks. At least it works as a phone now!

Re: Z3 black screen when calling

Uliwooly — Mon, 27 Jun 2016 14:40:53 GMT

@Rockstar1 @Jimbam

Contact your Local support to get it inspected.

Re: Z3 black screen when calling

Rockstar11 — Mon, 27 Jun 2016 15:30:12 GMT

Yes sony support are seeing if its a software problem.Not an ideal fix but at least i have a phone that is working. Thanks for all the help and will let you know what sony say and how to fix it permenatly

Re: Z3 black screen when calling

Rockstar11 — Mon, 27 Jun 2016 20:30:37 GMT

Just to let you guys know the short term fix i mentioned in a earlier post has solved the problem for the time being its worth a try

Xperia z3 dual blanks out during calls

Cornel2 — Sat, 23 Jul 2016 12:31:59 GMT

Hello I just noticed that my device blanks out during calls that is during calls the phone light goes off that I can't terminate the call till the receiver terminates it. I can't reach customer service. Please can anyone help me with useful suggestions and also with the email address of the customer service. Thanks